Freelancer profile translated to English.
Back to original languageAbout Nour
Former co-manager of a company in the construction sector, I have a perfect understanding of the realities and daily challenges faced by business leaders. Today, as an independent consultant, I support VSEs, artisans, and startups by taking care of their administrative management and customer support.
Why collaborate with me?
360° Expertise: I manage your entire Sales Administration (ADV): quote creation, invoicing, accounting reconciliation, and diplomatic follow-up of overdue payments.
International Dimension: With a year of experience in Canada, I provide customer support and handle commercial exchanges in both French and English with complete ease.
Zero HR Constraints: As a service provider, I offer you total flexibility. You benefit from immediate support without employer contributions or the burden of a traditional employment contract.
Absolute Reliability: My rigor is my signature. I have maintained 100% attendance throughout my career, with no delays or absences.
My Areas of Intervention:
Sales Administration Management: Maintaining dashboards, reconciliation, preparing accounting files.
Customer Care: Ticket management (Zendesk/Intercom), community management, and bilingual support.
Organization: Optimizing your administrative processes using digital tools and AI.
Let's work together to free up your time for your core business. Contact me to discuss your needs!
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- IndépendantSales Administration & Administrative Management DepartmentSeptember 2020 - Today (5 years and 9 months)• Creation and sending of quotes / invoices.• Rigorous follow-up of deadlines and accounting reconciliation.• Diplomatic and firm follow-up of unpaid invoices (Cash collection).• Organization and sorting of professional email inboxes.
- IndépendantCustomer Support & Virtual AssistantSeptember 2020 - Today (5 years and 9 months)• Management of outsourced customer service (Emails, Chat, Ticketing).• Bilingual customer relations (Native French / Fluent English). Onboarding of your new clients or users.• Drafting of reports and response templates.
- Martin PlomberieCo-ManagerCIVIL ENGINEERINGFebruary 2015 - February 2019 (4 years)Levallois-Perret, France• Full management of Sales Administration (ADV) for VSEs.• Mastery of the cash flow cycle and customer debt collection. Result: Optimization of administrative time, allowing leaders to focus 100% on their core business.
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Education
- Vocational Baccalaureate in SalesLycée Professionnel Jean Moulin (Vincennes)2014Formation centrée sur les techniques de vente, l'écoute active et la négociation. Ces bases solides me permettent aujourd'hui d'assurer un support client d'excellence et de gérer les relances d'impayés avec la bonne posture commerciale.
- "Online Game Presenter" TrainingEvolution Gaming2019Formation intensive (dispensée en anglais) à l'animation d'interactions en direct et à la gestion de la relation client internationale. Cet apprentissage valide ma parfaite maîtrise de l'anglais professionnel, ma capacité d'adaptation face aux imprévus, ma gestion du stress en temps réel et mon aisance relationnelle face à une audience multiculturelle.
Certifications
- CQPM Industrial Welder (RNCP39243) & Bureau Veritas Certificates (ISO 9606-1)UIMM / Bureau Veritas2025