Notahiana Ary Volana Randrianarivelo

Customer advice and assistance (phone, email)

Processing requests and problem solving

Managing customer accounts and files

Customer loyalty through offers and services

Tools: Diabolocom, Haugazel, Salesforce, Odoo

Customer advice and assistance (phone, email) Processing requests and problem solving Managing customer accounts and files Customer loyalty through offers and services Tools: Diabolocom, Haugazel, Salesforce, Odoo

Omnichannel customer relations: handling requests (phone, email, chat); advice on products, delivery times, and shipping. After-sales service & E-commerce disputes: handling complaints, returns, refunds, and exchanges. Operational & logistical monitoring: tracking order shipments and resolving delivery anomalies. Updating customer files and CRM tools (Zendesk)