Freelancer profile translated to English.

Description

Senior Consultant in Commercial Performance & HR Structuring

With 19 years of experience in sales management and coordination, I assist leaders and SMEs in structuring their growth. Through my agency Vera AI, I transform operational chaos into fluid and profitable systems.

Why collaborate with me?

Technological mastery: Expert in deploying complex workflows on ClickUp, automating processes via AI, and managing sales pipelines on HubSpot.

Financial Rigor: Holder of a Master's degree in Finance, I integrate an ROI-driven vision and profitability analysis into every project.

Operational Excellence: Certified Lean Six Sigma (Yellow Belt), I eliminate inefficiencies to maximize your teams' effectiveness.

Senior Expertise: 12 years of leadership at a telecommunications leader (Orange), ensuring high-level project management, even in a 100% remote environment.

My areas of intervention:

Audit & Structuring: Cleaning and organizing your workspaces (ClickUp, Notion).

Performance Management: Implementing KPIs, dashboards, and financial reporting.

Trusted Delegation: Senior executive support and coordination of multidisciplinary teams.

AI Optimization: Integrating artificial intelligence solutions to automate time-consuming tasks.

I don't just advise: I implement solutions so you can focus on your core business.

Industry field of expertise

Languages

French
Native or bilingual
Arabic
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

ZBCS
Senior Consultant Operations & Customer Success
E-COMMERCE
January 2024 - Today (2 years and 7 months)
Complete structuring of the operational workflow under ClickUp. Optimization of billing and contract management processes. Management of a multidisciplinary team in 100% remote.
Orange Tunisie
Activity Manager / Operational PMO
TELECOMMUNICATIONS
January 2010 - January 2022 (12 years)
Tunis, Tunisia
12 years at Orange Tunisia: Management of commercial performance and team management on complex proprietary systems. Expertise in managing massive flows and customer experience (CX) within a large international group.
Change Management Commercial HR Management Definition and monitoring of indicators (KPI) Go-to-Market Strategy (GTM)
Laser Contact
Telesales Supervisor / Advisor
January 2007 - January 2010 (3 years)
1. Customer relationship management and sales in the French market. Internal progression to a supervisory role. 2. Close supervision and performance monitoring.
customer-relationship-management Customer Relationship (CX) Performance Management (KPI) Sales Strategy & Sales Team Management