Freelancer profile translated to English.
Back to original languageAbout Normand
I conduct user interviews and qualitative studies in French, German, and English, often for product teams working in German-speaking (Germany, Switzerland, Austria) and English-speaking (UK, US) markets.
I deliver actionable insights and compelling verbatim, with clear summaries in French or English, ready for immediate use.
Main Services
- User interviews in German, English, and French
- User tests and field studies
- Translation and summarization of verbatim
- Product and UX recommendations based on real-world usage
An engineer graduated from ETH Zurich and holder of a Master's in Innovation Management, I worked for international groups before specializing in user studies for innovation.
Examples of recent assignments:
- User interviews for the optimization of an e-commerce platform (DE, US)
- Study of user needs for B2B medical equipment (FR, EN)
- User study for the redesign of a beauty products website (DE, CH)
- Ethnographic field study for the development of a connected industrial product (UK, DE)
Sectors: SaaS, e-commerce, industry, energy, data & AI.
Stack: Dovetail, Typeform, Google Suite.
French
Native or bilingual
English
Native or bilingual
German
Fluent
Can work on-site
Paris (up to 50km)
Experience
- Air LiquideStudy on needs and purchasing criteria related to medical equipmentMEDICALOctober 2023 - November 2023 (1 month)Paris, France
- Air LiquideUser ResearcherRAW MATERIALS INDUSTRYDecember 2021 - June 2022 (6 months)Paris, FranceAs a User Researcher at Air Liquide, I conducted user studies in the industrial and medical fields. This included user interviews and field studies in Europe (England, Germany, France) as well as user tests on digital services and e-commerce sites.
- ENGIEStudy on innovation promotion devicesENERGY AND UTILITIESMay 2021 - November 2021 (7 months)Paris, FranceStudy and mapping of innovation projects and devices within the France B to C Business Unit. Semi-directed interviews with numerous employees and managers of the BU as well as external stakeholders of innovation and open innovation devices. Needs assessment, analysis, synthesis, documentation (especially graphical).
Reviews
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Education
- Master of ManagementUniversité Paris Dauphine - PSL2020Master management de l'innovation et de la technologie co-porté par Dauphine et l'Ecole des Mines. Spécialisation en design et recherche utilisateur.
- EngineerETH Zurich2017Ingénieur généraliste avec spécialisation en mécanique. L'Ecole Polytechnique Fédérale de Zürich est constamment dans le top 3 des meilleures écoles d'ingénieur d'Europe.
Certifications
- Design ThinkingCoursera2021