Freelancer profile translated to English.
Back to original languageAbout Nora
I am a digital assistant specializing in customer relations.
For several years in ready-to-wear fashion, I learned to quickly understand needs, advise accurately, and build a real relationship of trust with clients.
Today, I use these skills to help entrepreneurs manage their customer service professionally and smoothly, without stress.
I can assist you with:
- Managing customer emails
- Order tracking
- After-sales service (returns, complaints)
- Improving customer experience
My goal: to make your customers feel heard, understood... and to keep them coming back.
French
Native or bilingual
German
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- HUGO BOSS AGSales Advisor in Ready-to-WearFASHION AND COSMETICSFebruary 2023 - Today (3 years and 4 months)Nantes, FranceCustomer reception and personalized advice (focus on customer experience), needs identification and recommendation of suitable outfits, checkout and payment management, customer loyalty (follow-up, advice, relationship building), stocking and replenishment of products, merchandising, processing deliveries and stock control, handling customer returns and exchanges, achievement of individual and collective sales targets.Increase in turnover through add-on sales, improvement of in-store customer experience, monitoring of performance indicators (average basket, conversion rate).
- LACOSTESales Advisor in Ready-to-WearFASHION AND COSMETICSApril 2019 - January 2023 (3 years and 9 months)Nantes, FranceCustomer reception and personalized advice (focus on customer experience), needs identification and recommendation of suitable outfits, checkout and payment management, customer loyalty (follow-up, advice, relationship building), stocking and replenishment of products, merchandising, processing deliveries and stock control, handling customer returns and exchanges, achievement of individual and collective sales targets.Increase in turnover through add-on sales, improvement of in-store customer experience, monitoring of performance indicators (average basket, conversion rate).
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Education
- International Business Higher Technician CertificateBusiness School (IHK Duesseldorf, Germany)2006Gestion administrative et suivi commercial Relation client et support à distance Organisation et coordination des tâches Maîtrise des outils bureautiques Connaissances en commerce international Rigueur, autonomie et sens du détail
Skill set
Categories
- Other