Freelancer profile translated to English.

Description

Senior IT Project Manager / Service Delivery Manager with over 17 years of experience in managing and implementing highly complex digital transformation programs (ERP, SAP, E-commerce...), in international environments (Europe, North America, Asia).

I focus on critical programs requiring delivery assurance (cost, time, quality) and alignment between business and IT objectives, particularly in supply chain and ERP contexts (WMS, SAP...).

Significant experience in large-scale WMS (Supply Chain) and SAP (S/4HANA) implementation programs, including Greenfield implementations, Brownfield conversions, and upgrade projects, especially in multi-site logistics environments.

I support organizations in structuring and accelerating their programs by managing scaled Agile frameworks (SAFe, Scrum), coordinating multi-country teams, and implementing high-performance governance frameworks.

🔹 International and multi-site IT Program Management (Digital Transformation)

🔹 Service Delivery & Client Engagement

🔹 SAP SD / MM S/4HANA Programs (Greenfield, Brownfield, Upgrade)

🔹 Digital & Agile Transformation (SAFe, Scrum)

🔹 Multidisciplinary Team Management

🔹 IT / Business / Supply Chain Coordination

🔹 Budget Monitoring, Performance, and Continuous Improvement

Involvement in high-stakes programs with measurable performance improvements (up to +25% operational efficiency and +92% adoption acceleration).

Recognized for my ability to structure, secure, and deliver complex programs in demanding environments.

Available for IT program management, service delivery, or digital transformation missions in an international context.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Lille (up to 50km), Lyon (up to 50km), Toulouse (up to 50km), Nice (up to 50km)

L'oreal
Senior IT Project Manager (Digital Transformation) – Service Delivery Manager SAP - Supply Chain
LUXURY GOODS
January 2022 - February 2026 (4 years and 1 month)
Paris, France
Managed an international digital transformation program deployed across 43 warehouses (Manhattan WMS, SAP, Data, Engineering)
Led the SAP ECC to SAP S/4HANA migration, including Brownfield/upgrade approaches
Integrated and implemented logistics solutions (Manhattan WMS, SAP MM/SD, automation, supply chain systems)
Coordinated multiple distributed Agile teams (multi-country, multi-vendor)
Facilitated Agile rituals (PI Planning, Sprint Review, inter-team synchronization – SAFe)
Structured and managed the backlog (Epics → Features → User Stories)
Implemented Agile governance and monitored KPIs (quality, velocity, incidents)
Improved operational performance (+25%) and accelerated adoption (+92%)
Managed teams and change management (+45% productivity)
Managed vendors and integrators (SLA compliance: 98%)
Managed multi-million € transformation program budgets
SAP S/4 HANA IT Project Management Service Delivery Management SAP Supply Chain
Andalous
SAP Service Delivery Manager (Transformation) / IT Project Manager
AGRICULTURE
January 2021 - December 2021 (1 year)
Cergy, France
Defined and managed the IT transformation strategy focused on SAP and Supply Chain
Implemented and supervised SAP service delivery (business processes: invoicing, inventory, logistics)
Managed and implemented SAP S/4HANA projects
Supply Chain Transformation
Managed service performance (SLA, KPI, service quality) and continuous improvement
Coordinated IT, business, and vendor teams in a multi-site environment
Managed SAP vendors and technology partners (commitments, contracts, performance)
Structured Service Delivery governance (reporting, operational monitoring, incident management)
Supported change management and improved solution adoption
Implemented data analytics solutions for performance monitoring and decision-making
Optimized operations with a performance gain of +60%
Supply Chain Transformation Change Management WMS IT Project Manager SAP
ingenico
IT Project Manager / Transformation & Delivery SAP
CONSULTING AND AUDITS
July 2020 - December 2020 (6 months)
Paris, France
Managed digital transformation and process optimization programs (SAP / WMS)
Deployed scaled Agile frameworks (Scrum / SAFe)
Improved productivity (+25%) and reduced costs (-15%)
Coordinated stakeholders (IT, business, management)
Contributed to programs integrating automation and innovation (AI, process optimization)
Project Manager Delivery Management IT Project Manager Scrum Agile Methodology (SAFe)