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Nora ErraouniNE

Average response time: 1 hour

Freelancer profile translated to English.
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About Nora

Expert in medical, social, and administrative secretarial services, I provide valuable support to medical practices throughout France. I am committed to streamlining your daily operations, allowing you to focus fully on your patients and your practice.
My areas of expertise:
• Rigorous and empathetic agenda management: I prioritize tasks with attentive listening, taking into account your constraints and those of your patients. Each appointment is organized optimally, avoiding overlaps and omissions, for a smooth workflow in the practice.
• Fluent mastery of incoming and outgoing calls:I flawlessly manage telephone communications with professionalism. Whether it's confirming an appointment, responding to an administrative emergency, or filtering calls, I discreetly step aside to ensure everything runs smoothly.
• Personalized and tailor-made support: I optimize your daily life by anticipating your needs. From filing documents to coordinating follow-ups, I'm here to lighten your mental load and boost your efficiency.
My unique added value:
My total commitment through reliable support allows you to eliminate any unnecessary time loss. No resentment, no frustration: I facilitate your appointments in real-time, schedule your home visits, according to your specific needs. Whether you are on a home visit or at the practice, I adapt to your pace for an efficient and beneficial partnership. Through this approach, you gain serenity and productivity, while maintaining a trusting relationship with your patients.
Whether your needs are occasional or recurring, I am your ally to offload your administrative tasks and refocus you on the essential: healing.
Contact mefor a no-obligation discussion about your needs, and let's build together a tailor-made collaboration that will propel your practice to the next level!
  • English

    Conversational

  • French

    Native or bilingual

  • Arabic

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • MDST DA
    Medical-Social Assistant Secretary
    MEDICAL
    February 2025 - January 2026 (11 months)
    Marseille, France
    General reception, in-person and by phone, for the public, administrative management of files for "childhood-family missions", "social cohesion", and "health". Software used: SAP, OAC, I-SICOM, Doctolib Pro
    In-person and telephone reception Administrative management Mastery of office tools Planning Discretion and confidentiality
  • Réseau Départemental de Santé
    MEDICAL-SOCIAL ASSISTANT SECRETARY
    May 2024 - June 2024 (1 month)
    84300 Cavaillon, France
    Refrigerated storage of medicines. Invoice management on Proxylog software. Recording of displays, invoices (Proforma and commercial). Fuel cost calculation, document digitization, mailings, physical and digital archiving.
    In-person and telephone reception Administrative management Strategic planning Communication strategy Discretion and confidentiality
  • Parents employeurs
    CHILDMINDER
    January 2020 - June 2022 (2 years and 5 months)
    Saint-Paul-Trois-Châteaux, France
    Education in line with parents' expectations: Meal preparation, developmental activities, etc.
    Patience Active listening Kindness Empathy Availability

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Education

  • First aid
    2024
    Gestes de premiers secours
  • Civilian Safety Citizen Competence Certificate - PSC1
    Certificat de compétence de citoyen de sécurité civile - PSC1

Skill set

Categories

  • Other