Freelancer profile translated to English.

Description

I am an IT project manager or project director for the deployment of IT tools.

I have a dual technical and functional expertise on various issues in ERP or CRM projects, as well as AMOA projects in finance.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Arabic
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

ENGIE
CRM Project Director
January 2024 - Today (2 years and 7 months)
Functional Context: Implementation of Salesforce in SAFe agile mode with SAP FI-CO, decommissioning of SAP CRM Project: Implementation of a CRM solution based on Salesforce: SalesCloud, ServiceCloud, MarketingCloud, for the customer service, marketing, sales, and billing teams.
✓ Coordinate the various project stakeholders: functional teams, CoE, Core teams, business teams.
✓ Project management, planning, Coordination with the CoE
✓ Manage the deployment of tools: SalesCloud, ServiceCloud, MarketingCloud,
✓ Integration of tools with SAP Fi-Co solutions, decommissioning of SAP CRM.
✓ Implementation of the technical infrastructure to interface Salesforce and various internal tools (Front, Back-Office, Call Center, Customer Portal)
Project monitoring, budget monitoring,
SAFe Salesforce
FDJ Services
CRM Project Director
January 2023 - December 2023 (11 months)
Functional Context: Management of B2C payment cards, Point of Sale payment management (B2B2C)
Project: Implementation of a CRM solution based on Salesforce: ServiceCloud, MarketingCloud, for customer service and marketing teams
✓ Facilitate workshops, Gap analysis of previous solutions, functional and technical workshops
✓ Project management, planning, Coordination of the supplier responsible for implementation
✓ Project tracking, deadline monitoring, and quality of delivered content (internal + external),
✓ Manage the deployment of tools: ServiceCloud, MarketingCloud,
✓ Integration of tools with FDJ Services e-commerce solutions.
✓ Implementation of the technical infrastructure to interface Salesforce and various internal tools (Front, Back-Office, Call Center, Customer Portal)
Project monitoring, budget monitoring,
STIME
Project Director - Transition Manager
January 2022 - December 2022 (11 months)
Role: Project Director - Transition Manager
Project: Implementation of a customized pricing solution based on competitor price data and catchment area for ITM points of sale, using AI tools.
✓ Audit, Facilitate functional and technical workshops
✓ Management of cross-functional teams within the Stime
✓ Project management, planning, Coordination of the supplier responsible for implementation.
✓ Communication with various parties
✓ Publisher relationship management, Project monitoring, budget monitoring
✓ Transition management: implementation of project governance, team integration, Change management,