Freelancer profile translated to English.

Description

Virtual assistant specializing in B2B customer support in the e-commerce environment and data management.

I handle business requests, ticket tracking, and product information management with professionalism and rigor.

Organized and responsive, I ensure clear and effective answers, contributing to service quality and professional partner satisfaction.

I adapt easily to each company's internal tools and processes.

Languages

Workplace preferences

Remote only

Primarily works remotely

VIT
CUSTOMER SUPPORT VIA EMAIL
E-COMMERCE
January 2023 - Today (3 years and 7 months)
Tananarive, Madagascar
Receiving and processing customer requests by email. Clear and professional response to customer questions. Analysis and verification of requests before forwarding to the technical team. Ensuring customer satisfaction and meeting deadlines.
Customer relations Ticket management Atlassian JIRA Salesforce slack
VIT
PRODUCT DATA SPECIALIST – E-COMMERCE
June 2016 - January 2023 (6 years and 7 months)
Matching and correspondence of products from various e-commerce sites (e.g., Amazon, Fnac, Cdiscount) on the internal platform. Monitoring and updating price referencing to ensure customers have competitive prices compared to the competition. Verification and correction of errors to ensure data quality and accuracy.
VALUEDATA
DATA ENTRY OPERATOR
June 2015 - June 2016 (1 year)
Meticulous research and collection of technical data for DESCOURT and CABAUT customer products. Precise and organized entry of information into the internal platform. Systematic verification of data to ensure reliability and quality. Correction of errors to guarantee information consistency.

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Nomenjanahary Ainasoa Razafindrakoto

Customer support via email