Freelancer profile translated to English.

Description

Digital marketing and communication consultant, I support companies looking to enhance their visibility, increase their sales, and offer a more effective customer experience. My approach is based on a combination of strategy, creativity, and operational rigor.

I help you develop a solid and consistent presence through several areas of expertise:

SEO and search engine optimization

Complete audit, keyword strategy, technical and editorial optimization, relevant content creation. Goal: improve your Google ranking and attract qualified traffic.

Meta Ads and Google Ads Advertising

Setup, management, and optimization of high-performing campaigns. Precise targeting, testing, conversion tracking, and continuous improvement to maximize your return on investment.

Development of social media presence

Editorial strategy, content creation, brand image structuring, performance analysis, and organic growth support.

Creative marketing and activation ideas

Design of impactful marketing actions, original campaigns, operations aimed at strengthening your brand awareness or boosting your sales.

Outsourced customer service and after-sales support management

Structured and professional handling of your customer inquiries. Improved satisfaction, reduced response times, implementation of efficient processes aligned with your brand identity.

Why work together?

Because I offer results-oriented, clear, and structured support, with a constant focus on producing useful, measurable, and truly tailored work to your needs. My goal is simple: to increase your visibility, efficiency, and credibility.

Languages

French
Native or bilingual
English
Native or bilingual
Italian
Fluent

Workplace preferences

Can work on-site

Lyon (up to 50km)

Première Avenue Laurent Mazzone parfums
Head of Customer Service - COMMUNICATION
LUXURY GOODS
May 2025 - December 2025 (7 months)
Grenoble, France
Handling customer requests (email, phone, social media). Writing personalized, clear responses adapted to the brand's tone. Developing content for social media and newsletters. Managing editorial calendars (Instagram, TikTok, Pinterest, LinkedIn). Implementing Google Ads campaigns and analyzing performance. Autonomy, project management, analytical mindset, and attention to detail. Ability to work in a demanding environment focused on image & results.
Meta Ads campaign management Digital monitoring and trend identification to boost engagement Ability to represent the brand with empathy and professionalism Implementation of processes to improve customer satisfaction, customer experience, and brand image
Mango,
Versatile Salesperson
January 2025 - May 2025 (4 months)
Grenoble, France
Customer advice, checkout, and loyalty building. Restocking and inventory management. Shelf stocking and merchandising. Teamwork and traffic management during peak periods. Handling telephone reception to respond to various customer requests.
- B&B Grenoble Centre Alpexpo
Hotel Receptionist
May 2024 - November 2024 (6 months)
Maintenance of residents' living spaces. Meal service. Responding to the various needs of families and residents.