About Nolann
French
Native or bilingual
English
Fluent
Experience
- Orange BusinessCustomer Service Technician for Major AccountsTELECOMMUNICATIONSAugust 2024 - Today (1 year and 10 months)Balma, FranceReceiving and qualifying customer and technician requests (calls, emails, tickets).Managing incidents (connectivity, routing, BVPN) and monitoring until resolution.Customer relations and continuous process improvement.
- EOS TélécommunicationFiber Optic TechnicianTELECOMMUNICATIONSJune 2023 - August 2024 (1 year and 2 months)FTTH field deployment. Performing optical splicing and reflectometry measurements to validate signal continuity.
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Education
- University Technology Bachelor's Degree in Networks and TelecommunicationsIUT de2023Bachelor Universitaire de Technologie Réseaux et Télécoms Spécialités Cybersécurité et IoT
Certifications
- CCNAIUT de Blagnac2025
- CSNAIUT de Blagnac2025