Freelancer profile translated to English.
Back to original languageAbout Noemi
Do you want to make better decisions in travel sales, accelerate processes, and finally use numbers meaningfully?
That's exactly what I support you with.
I advise companies in travel sales on a data-based and practical basis. With sound data analysis, I identify potential, optimize sales strategies, and help make more efficient and profitable decisions – quickly, structured, and goal-oriented.
What makes me special:
I combine analytical thinking with swift and effective implementation. I present complex figures in an understandable way, create convincing presentations, and get straight to the point – even in front of decision-makers. Thanks to my quick grasp, I quickly familiarize myself with new topics, systems, and markets and am always open to new approaches and tools.
My focus areas:
• Data analysis & evaluation in travel sales
• Sales & process consulting
• Decision-making bases & reporting
• Presentations with clear recommendations for action
• Efficiency increase & results optimization
👉 Result: Clearer decisions, structured processes, and measurable added value for your travel business.
German
Native or bilingual
English
Fluent
Spanish
Basic
Greek
Basic
French
Conversational
Remote only
Primarily works remotely
Experience
- Hotelplan SuisseSales Consultant Customer CenterTRAVEL AND TOURISMJanuary 2025 - Today (1 year and 5 months)Zürich, Switzerland- Customer-oriented consultation by phone- Professional use of all available reservation, administration, and communication systems (Galileo, Tourbo/Cets, HIT, etc.)- Issuing and creating travel documents- Continuous further training- Management of knowledge management and process description- Cooperative collaboration with other business units- Central, branch-wide creation of travel plans for individual trips- Adherence to the defined product policy and quality standards- Ensuring deadlines for country visas, document dispatch, payments, etc.- Monitoring of debtors and dunning, cash management- Correct receipt and processing of customer complaints- Direct execution of customer orders or answering questions and forwarding to the branch where the booking was originally made, if necessary- Possible further special tasks upon agreement with the head of the HCC- Distribution of travel inquiries to the responsible specialist
- HotelplanBranch ManagerTRAVEL AND TOURISMFebruary 2022 - January 2025 (2 years and 11 months)Uster, ZH, Switzerland- Overall entrepreneurial responsibility for the branch (turnover, costs, profit)- Leadership, motivation, and development of a branch team- Personnel management including duty scheduling, holiday and absence control- Recruitment, onboarding, and coaching of new employees- Customer and sales-oriented consulting at the counter and by phone- Sales of all travel agency services according to budgets and specifications- Ensuring high service and quality standards- Responsibility for cash management, payment transactions, and debtor and dunning management- Processing customer complaints and ensuring customer satisfaction- Organization and optimization of operational processes in daily business- Implementation of product, marketing, and sales guidelines- Planning and implementation of local marketing and sales activities- Market and competitor observation- Maintenance of supplier and business partner relationships- Close cooperation and communication with regional sales management and headquarters
- AKADLecturer for Federal Certificate of Advanced Studies in Executive AssistantEDUCATION AND E-LEARNINGApril 2023 - Today (3 years and 2 months)Zürich, SwitzerlandIn my current role, I am responsible for planning, preparing, and conducting teaching units in the areas of "Postkorb" (in-tray exercises) and work techniques. I teach participants key skills in structured working, task prioritization, and efficient time management.The goal is to support them in sustainably improving their organizational and methodological skills and to prepare them optimally for academic or professional requirements.A significant part of my work is the pedagogical support of the participants. I address different learning levels and needs individually, promote independent work, and support participants with learning difficulties or uncertainties. I place great value on appreciative communication, motivation, and strengthening self-responsibility.Additionally, I am responsible for the careful preparation and design of lessons. This includes planning the teaching content, creating suitable work materials, and the methodical-didactic preparation of the topics. I use varied teaching methods to make the learning process active, practical, and understandable.I also regularly use digital tools such as Microsoft Office to create documents, presentations, and exercises.Within my role, I also conduct workshops and presentations where work techniques, learning strategies, and organizational skills are taught. The focus is on practical applicability in academic and professional life. Through regular reflection and feedback, I continuously adapt my teaching to the needs of the participants.
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Education
- Training Supervisor Nutritionist Executive AssistantBerufsbildnerin Ernährungsberaterin Direktionsassistentin
- Federal ManagerAKAD2021Eidg. Führungsfachfrau