Freelancer profile translated to English.

Description

I support small businesses (VSE/SMEs/SaaS), e-commerce, and service companies in improving their customer relationship, organizing their CRM, and optimizing their customer support.

Thanks to my experience in customer relations and support, I help companies structure their customer follow-up, streamline communication, and improve the daily customer experience.

A poorly organized customer relationship can quickly lead to **missed follow-ups, a degraded experience, and loss of loyalty**. My goal is to help companies implement clearer, smoother, and more effective processes.

I can assist with:

customer support
CRM follow-up and organization
customer journey organization
customer relationship process improvement
sales support and customer follow-up

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

ESanté Robotik
Sales Representative / Customer Service
TECH
January 2024 - September 2025 (1 year and 8 months)
Terre Haute, United States
💼 Business Development & Portfolio Management
• Management and follow-up of a portfolio of key accounts in the healthcare sector.
• Conducting complete sales cycles: prospecting, needs assessment, negotiation, closing, and customer retention.
• Implementing customer development strategies and opening new markets.

📈 Strategy & Performance Management
• Design and deployment of monitoring and reporting tools to optimize sales performance.
• Continuous process improvement to strengthen customer relationships and streamline sales management.
• Direct contribution to optimizing customer satisfaction and reinforcing company growth.

🤝 Customer Relationship & Tailored Support
• Building lasting relationships of trust through a consultative and value-oriented approach.
• Project follow-up related to robotization: personalized support from needs identification to deployment.
Customer Loyalty Project Management Customer Service Salesforce Sales
Freelance
Customer Support & CRM Consultant
E-COMMERCE
February 2026 - Today (6 months)
Lille, France
I help growing companies improve their customer loyalty, customer operations, and CRM organization to provide a smoother customer experience and strengthen post-sale relationships.

My approach is focused on business needs and aims for measurable impact:
• Customer loyalty and customer journey optimization
• CRM organization and customer visibility
• Customer service structuring and workflow improvement
• After-sales follow-up and customer communication

This approach is based on practical experience gained in customer-oriented and performance-driven environments:
• Contribution to sales strategies generating a revenue potential of up to €237,000 through client portfolio optimization and structured follow-up approaches
• Participation in initiatives that generated an ROI exceeding 100% through customer development, loyalty, and process optimization strategies
• 35-40 hours per week in customer-facing environments, involving client follow-up, problem-solving, and operational coordination
Intercom E-commerce Loyalty Strategy Operations Management Customer Service