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Noel PoloNP

Noel Polo

IT SUPPORT TECHNICIAN LEVEL 2

€335/day
Bagneux, FR
8-15 years
Windows 10
Active Directory
Office 365
SCCM
ServiceNow

Average response time: 1 hour

Freelancer profile translated to English.
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About Noel

A professional with strong organizational skills and solid technical knowledge and user support, I can work in any business sector. I integrate easily into new work contexts thanks to a real team spirit and excellent listening and communication skills.
E-commerce
Banking and Financial Services
Rail and Public transport
Real Estate

  • French

    Native or bilingual

  • Portuguese

    Fluent

  • Lingala

    Native or bilingual

Can work on-site
Bagneux (up to 50km), Levallois-Perret (up to 50km), Nanterre (up to 50km), Suresnes (up to 50km), Courbevoie (up to 50km)

Experience

  • Groupement les Mousquetaires
    IT SUPPORT TECHNICIAN LEVEL 2
    RETAIL (LARGE RETAILERS)
    December 2025 - May 2026 (5 months)
    Châtillon, France
    Active Directory Administration (user accounts, groups)
    Printer installation from the print server
    Diagnose and treat Level 1 & 2 incidents
    Operational Maintenance (Mercalys, Gcom, Sap, Neo)
    Network Infrastructure Management
    Regular monitoring of incident tickets to ensure efficient and rapid customer service
    Virtualization and print server (Print Management)
    Windows Server 2012 - 2022 Administration
    Level 2 User and Application Support in each Point of Sale
    Windows Server Active Directory Zscaler VMWARE Hyper-V
  • Ratp Real Estate
    IT SUPPORT TECHNICIAN LEVEL 2 / IT ASSET MANAGER
    TRANSPORTATION
    April 2024 - December 2025 (1 year and 7 months)
    Fontenay-sous-Bois, France
    • Active Directory Administration (creation and deletion of user accounts)
    • Windows 10 to Windows 11 Migration (all IT assets)
    • Level 1 & 2 User Support
    • Management of access rights in security groups
    • Exchange Server Administration (creation of Office 365 email addresses)
    • Administration and maintenance of Office Servers
    Inventory management and tracking of IT equipment
    Monitoring and updating inventories on the GLPI tool
    Supervising the IT asset refresh
    Management of deployed licenses and assignment by user
    Ensuring the proper functioning of IT equipment
    Performing regular inventories on the GLPI tool and physical stock
    Active Directory ServiceNow System Administration Windows 10 Okta
  • Armand Thiery
    Workstation Technician and Support & IT Asset Manager
    E-COMMERCE
    December 2023 - April 2024 (3 months)
    Levallois-Perret, France
    - Exchange Server Administration (creation of mailboxes, adding group mailboxes and shared email addresses)
    - Active Directory Administration
    - Management of a team of user support technicians at the Armand Thiery platform
    - Deployment of applications, business software, Windows 10 Images via SCCM (in-depth use of SCCM software)
    - Preparation of head office workstations and delivery of prepared workstations to Armand Thiery stores throughout France, Belgium, and Luxembourg
    - Implementation of technical sheets and incident procedures
    - Incident management via GLPI and ServiceNow
    - Procurement Management (Computers, Printers, Licenses, peripherals)
    - Ensuring technological watch
    - Guaranteeing the monitoring of the IT asset: updating our CMDB database (GLPI) and ensuring compliance with deployed license usage.
    - IT equipment monitoring and inventory management
    SCCM GLPI Active Directory VPN Exchange Server
Check out Noel's experience

Recommendations

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Former user and 2 other people have recommended Noel

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Education

  • BTS IT MAINTENANCE AND NETWORKS TECHNICIAN
    ADFSAP FORMATION
    2019
    Mise en réseaux de service systèmes informatiques et télécommunications • Administrateur Active Directory • Gestion du parc informatique • Analyse technique hebdomadaire des incidents • Installations et Dépannages Hardware, Software et Périphériques • Prise d'appel téléphonique + messages électronique • Câblages et Dépannages Réseaux• Administrateur Active Directory • Gestion du parc informatique • Analyse technique hebdomadaire des incidents • Installations et Dépannages Hardware, Software et Périphériques • Prise d'appel téléphonique + messages électronique • Câblages et Dépannages Réseaux Compétences : Cloud hybride · Sécurité du cloud · Stockage dans le cloud · Amazon Web Services · Google Cloud Platform (GCP) · IaaS en cloud computing · cloud · Cloud Computing
  • SCIENTIFIC HIGH SCHOOL DIPLOMA
    ECOLE PRIVE CARDINAL MALULA
    2014

Certifications

Skill set

Cisco
System Administration
VMWARE
Windows Server
Microsoft Exchange
Virtualization
GPO
Veeam Backup
Hyper-V
DHCP
WDS
Powershell
IT Asset Management
CMDB
GLPI
User Account Management
VPN
Microsoft Office
Exchange Server
Cisco Technologies
Servers
Switch
Routing
TCP/IP
ServiceNow
Microsoft
Business Process Improvement
Office 365

Categories