Noélise Lemarié

I support companies in their export flows, across all sectors and sizes.

Depending on the context and needs, I intervene in consulting or operational roles.

1 - CONSULTING & SUPPORT FOR YOUR EXPORT ACTIVITY

▶ Continuous Improvement Projects

• Facilitation of problem-solving workshops (Kaizen)

• Project management using the DMAIC methodology (Lean, Six Sigma Yellow and Green Belt Level)

▶ Transformation Projects: from writing business requirements to post-deployment monitoring

A preliminary diagnosis allows defining the most relevant support.

2 - TRANSITION MANAGEMENT & SHARED TIME

▶ Head of Export Sales Administration

▶ Head of Export Projects

• Business expert for the Export ERP migration (METI Export → TRADE.EASY): collecting and writing requirements, representing the business to the publisher and IT team to ensure business needs are met within budget, participating in all development and deployment instances.

• Business referent for warehouse transitions (3 physical site changes + deployment of new Procurement and Operations tools): ensuring compatibility of new tools with export specificities, reporting alerts and obtaining adjustments, site visits, supporting and training Export, Procurement, and warehouse teams, client communication throughout the transformation.

• Launch of 3 new export partners in the French Overseas Departments and Territories (Guadeloupe, New Caledonia, Polynesia): setting up the procurement flow, customer support (incoterm choice, tools, processes, first orders), training and handover to the Sales Admin referent.

• Facilitating inter-team collaboration: establishing regular Sales Admin/Procurement exchanges to clarify roles and build new processes - progressive reduction of outstanding issues between departments and improved customer communication on product shortages.

• End-to-end management of customer orders: up to 5 clients simultaneously, 3 orders per week each - complete documentation package (commercial invoice, packing list, regulatory certificates for origin, sanitary, hazardous materials...).

• Autonomous management of disputes for the dedicated client portfolio: transport and delivery, customs, documentation, invoicing, product compliance.

• Monitoring product shortages: updating KPIs, root cause analysis, and action plan in collaboration with the Procurement team.

• Monthly client animation: video calls to review overall operations, streamline communication, accelerate decision-making, and resolve recurring issues.

• Standardization and documentation of processes: writing operating procedures (orders, disputes) considering client specificities; uniformization and automation of document templates - doubling preparation time; shuttle forms for order tracking.

• Creation of internal and external collaborative tools: shared drives with clients to centralize documents and non-order requests; collaborative Back Office/Sales Admin file for documentation requests - significant reduction in email exchanges.

• Training and onboarding: supporting new hires until full autonomy in Export Sales Admin tasks, operational handover of client portfolios.