Freelancer profile translated to English.

Description

I am a professional with extensive experience in administrative management and process organization. I help companies, clinics, professional offices, and freelancers keep their administration up-to-date efficiently, organized, and completely remotely.

Services

Issuance, sending, and control of invoices.
Follow-up of collections and management of pending payments.
Agenda and appointment management.
Telephone and email support.
Document management and digital archiving.
Database and CRM updates.
Data entry and review.
Preparation of administrative documents and reports.
Daily administrative support for companies and professionals.

What I offer

100% remote work.
Afternoon availability.
Hourly or ongoing collaborations.
Maximum confidentiality and commitment.
Agile and organized communication.
Adaptation to the procedures and tools of each company.

My goal is for my clients to be able to focus on their business while I take care of ensuring that administrative management is organized, up-to-date, and under control.

Languages

Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Axa Seguros Generales
Head of Auto Body Claims Team
April 2011 - Today (15 years and 4 months)
Seville, Spain
• Planning and monitoring of team activity: technical control, intervention in the most serious claims, workload distribution, telephone support, coordination of claims inspectors' intervention.
• Participation in the design and execution of the Unit's management scheme, establishing, supervising, and controlling the objectives of each of the processors.
◦ Ensuring the adjustment of stock and the correct evaluation of claims, in order to consolidate the business account management balance based on key indicators (boni/mali control, reopenings, victim control, and transaction quality).
• People management as a key function: executing, together with HR, action plan policies (motivation, training, work climate management, development, and career path).
• Responsible for the correct execution of reservation campaigns within my area of operation.
• Monitoring of external professionals (medical experts and lawyers).
• Promotion of active participation in the fight against fraud.
◦ of the Unespa Oriental and Occidental Subcommittee of Private Centers.
• Member of the Subcommittee of Public Centers of Andalusia.
• Member of the Subcommittee of Health Emergencies of Andalusia.
Axa Seguros Generales
Auto Body Claims Processor
June 2004 - March 2011 (6 years and 9 months)
Seville, Spain
• Compliance with the company's established rules and procedures.
• Telephone and email management.
• Compliance with the company's defined objectives.
Axa Seguros Generales
Accounting Administrative Assistant
March 2002 - June 2004 (2 years and 3 months)
Santa Cruz de Tenerife, Spain
• Resolution of incidents with external services to avoid non-payment of invoices.
• Multichannel customer and supplier support and assistance to different departments.