Freelancer profile translated to English.
Back to original languageAbout Noelia
Senior Customer Experience Specialistwith over 20 years of professional experience, highlighting adaptability in bilingual international environments. Expert in optimizing remote workflows and multi-channel support (chat, email, phone), with a rigorous focus on data integrity and strategic conflict resolution. I bring a combination of analytical precision, emotional intelligence, and efficient operational management to ensure service excellence.
Senior Customer Experiencewith over 20 years of professional experience and a proven track record in bilingual international environments. Expert in streamlining remote workflows and providing high-level multi-channel support (chat, email, phone), with a core focus on data integrity and strategic dispute resolution. I provide a unique blend of analytical precision, emotional intelligence, and operational efficiency to consistently drive service excellence.
English
Native or bilingual
Spanish
Native or bilingual
Can work on-site
San Bartolomé de Tirajana (up to 50km)
Experience
- EazyCity LtdRESERVATIONS AND CUSTOMER SERVICE MANAGERJanuary 2022 - January 2024 (2 years)Cork, Ireland
- Managed short-term accommodation for individual and group travelers, ensuring accurate reservation management and high service standards.
- Provided multi-channel client support to individual and corporate clients.
- Liaised with Operations Team to ensure smooth service delivery.
- Maintained accurate reservation records and guest data across booking systems.
- Prepared occupancy reports for management and other departments.
- Contributed to maintaining over 90% monthly occupancy.
- Imperial Hotel CorkFRONT OFFICE RECEPTIONISTJanuary 2021 - January 2022 (1 year)Cork, Ireland
- Managed reservations, guest queries, and emails in a professional and timely manner.
- Assisted with check-in/out procedures, payments, and booking updates.
- Provided clear guidance to guests regarding hotel services, policies, and local travel information.
- Supported administrative tasks for the front office team.
- AIRBNB | TELUS International IrelandCUSTOMER SUPPORT SPECIALISTJanuary 2019 - January 2020 (1 year)Cork, Ireland
- Ensured accuracy of customer data, bookings, and documentation in high-volume environments.
- Worked following strict guidelines and procedures to maintain quality and consistency.
- Handled high-volume customer enquiries and complaints from hosts and guests across multiple channels.
- Mediated between hosts and guests to achieve fair and timely dispute resolution.
- Resolved booking issues, cancellations, and reservation changes within short-term rental workflows.
- Maintained service quality standards while working in a fast-paced environment.
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Education
- Degree in TOURISMCanary Islands Tourism School1997Degree in TOURISM
- University Expert in Emotional Intelligence"La Rioja" International University2014University Expert in Emotional Intelligence
Skill set
Categories
- Other