Freelancer profile translated to English.

Description

I help service businesses, e-commerce, hotels, restaurants, hair salons, dental practices, and SMEs integrate concrete AI automation solutions designed to save time, improve customer follow-up, and streamline daily operations.

My approach is primarily business and results-oriented.

The goal is not to add complex tools, but to solve real problems:

• too many WhatsApp and Instagram messages to manage,

• repetitive customer requests,

• forgotten appointments,

• abandoned carts,

• lack of CRM follow-up,

• lost leads,

• overloaded customer support,

• time wasted on repetitive manual tasks.

I design and deploy AI agents, conversational assistants, and automated workflows tailored to the on-the-ground realities of businesses.

Project examples:

• Customer service and support automation (+100 requests/day),

• automatic reminders for abandoned carts,

• automated appointment booking via WhatsApp and Calendly,

• automatic qualification of leads and customer inquiries,

• centralization of messages from Instagram, WhatsApp, emails, and web forms,

• automation of post-purchase follow-up and customer reminders,

• automated management of reservation requests for the hotel industry.

Tools used: ChatGPT / OpenAI, n8n, Make, Airtable, CRM, WhatsApp Cloud API, Google Workspace.

I work with a pragmatic approach: understand the actual workings of your business, identify operational friction points, and implement useful, easy-to-use, and profitable automations for your teams.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

A3SOLUTION
AI Automation & Customer Experience Consultant
March 2025 - Today (1 year and 3 months)
Paris, France
Consultant specializing in the integration of AI solutions and process automation for service businesses (hospitality, e-commerce, salons, dental practices, restaurants, SMEs).

I help companies reduce repetitive tasks, improve customer follow-up, and optimize operations through AI agents and automated workflows tailored to their business realities.

Examples of projects completed:

• Customer service and support automation: automated processing of +100 requests/day via email and WhatsApp, automatic qualification of requests before human transfer, centralization of customer interactions in a single workflow.

• E-commerce: automatic reminders for abandoned carts via email and WhatsApp, centralization of leads from Instagram/Facebook Ads/website into a single CRM, automation of post-purchase follow-up and recurring customer service (+50 messages/day).

• Hospitality: automation of customer responses on WhatsApp and booking platforms (rates, availability, check-in/check-out, services), management of late requests, and automation of confirmations and reminders before arrival.

• Hair salons & beauty institutes: automation of appointment bookings via WhatsApp with Calendly synchronization, qualification of clients before booking (service, availability, budget), automatic reminders to reduce no-shows.

• Dental practices: automation of appointment booking and patient reminders, pre-screening of dental emergencies, automatic answers to frequently asked questions, and post-consultation follow-up.

Tools used: OpenAI / ChatGPT, n8n, Make, Airtable, Google Workspace, WhatsApp Cloud API, CRM & business automations.
AI Automation AI Customer Service Agents CRM Customer Relations Process Optimization
Empreinte consulting
Project Manager – AI Integration, Training & Digital Development
August 2021 - December 2025 (4 years and 4 months)
Supporting SMEs and businesses in their digital transformation
Training and awareness on integrating AI into daily activities
Optimization of administrative and customer relations processes
Consulting on organization and operational improvement
Development of digital solutions adapted to business needs
Customer Relations AI Automation Business Process Optimization Digital Transformation Artificial Intelligence