Freelancer profile translated to English.

Description

Does your Salesforce become complex, slow, or difficult to scale?

Or are you starting from scratch and want to avoid it becoming so?

That's precisely where I come in.

Senior Salesforce Consultant (7+ certifications including Platform Data Architect), I help companies with both scratch implementations and with structuring or evolving existing environments.

I have supported over 40 projects (Sales Cloud, Service Cloud, CPQ, Data Cloud, Agentforce), with a constant objective: to build solid solutions from the start, and to make existing orgs simpler, more performant, and truly scalable.

Specifically, I intervene to:

Design and deploy Salesforce from scratch, structured and scalable
Take over and simplify orgs that have become complex
Make automations reliable and optimize them (Flow, business processes)
Structure advanced sales processes (CPQ, pricing, renewals)
Integrate Agentforce / AI into concrete use cases

My approach: get straight to the point, quickly understand your challenges, and propose effective, sustainable solutions without unnecessary complexity.

I'm not here to "do Salesforce".

I'm here to build a tool that lasts and truly serves your business.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Reej Consulting
Technical Consultant
CONSULTING AND AUDITS
January 2025 - March 2026 (1 year and 2 months)
Paris, France
Deployment of conversational agents for customer order tracking, returns, and inquiries, integrated with Experience Cloud portals and external websites.
▸ Automation of tracking and ticket creation, escalation to a human agent if necessary
▸ Agents connected to the knowledge base for case creation/tracking and historical access
▸ Internal AI assistants for drafting advisor emails (follow-ups, requests, resolutions)
▸ Candidate recommendation process via Prompt Builder
▸ WMS integration via Data Cloud + SharePoint (PDF/DOCX documentation)
AI Agent Agentforce Salesforce Data Cloud Prompt Builder Flow Builder
Reej Consulting
Salesforce Technical and Functional Consultant
CONSULTING AND AUDITS
February 2021 - March 2026 (5 years and 1 month)
Paris, France
Salesforce technical and functional consultant involved in the implementation, evolution, and optimization of the Salesforce platform for various clients (retail, services, industry).

• Gathering and analysis of business needs, facilitation of functional workshops
• Drafting of functional specifications and user stories
• Salesforce configuration and setup (Sales Cloud, Service Cloud)
• Design and automation of processes (Flows, validation rules, process automation)
• Creation of reports and dashboards for activity monitoring
• User support, evolutionary maintenance, and continuous improvement of the solution
• Coordination with technical teams (developers, data, integration)

Interventions on projects covering:
Salesforce Core, process automation, reporting, integrations, CPQ, and conversational AI solutions (Agentforce).
Salesforce Sales Cloud Salesforce Service Cloud Salesforce CPQ Flows Project Management