Freelancer profile translated to English.
Back to original languageAbout Nivenitha
Young and dynamic, seeking experience in the world of fashion and beauty, but not only. I am open to discovery!
Thanks to my degree in fashion and luxury information and communication and my experience in customer service and e-commerce, I know the strategies to adopt in order to acquire, dissuade, influence, and retain a customer.
French
Native or bilingual
English
Fluent
Tamil
Basic
Remote only
Primarily works remotely
Experience
- FRNCH PARISDigital/E-commerce Project ManagerJune 2023 - Today (3 years)Paris, FranceFRNCH and JIJI STUDIOE-commerceManagement of the FR and USA website- Product catalog management: implementation, product sheet content with matrix, e-merchandising- Stock management (monitoring restocking on Fastmag, tracking sales)- Returns management (monitoring receipt and processing of packages/refunds)- Management and animation of website content related to commercial operations on Shopify (formerly Prestashop)- Sales monitoring- Optimization of e-commerce website SEO- Management of website improvement projects- Regular results analysis- Marketplace management: Selection of commercial offers, planning of commercial operations, order tracking, and reporting. Zalando France and Belgium, LaRedoute with Shoppingfeed and Mirakl- Management of our presence on Zalando ZFS (logistical organization and preparation of content necessary for product listing)*Customer Service:- Management of customer service by email- Improvement of customer relations and loyalty- E-shop order tracking
- ELISE TSIKIS PARISCustomer Loyalty ManagerAugust 2021 - February 2023 (1 year and 6 months)Management of the FR and USA website• Product catalog management: implementation, product sheet content with matrix, e-merchandising• Stock management (monitoring restocking on Fastmag, tracking sales)• Returns management (monitoring receipt and processing of packages/refunds)• Management and animation of website content related to commercial operations on Shopify (formerly Prestashop)• Sales monitoring• Optimization of e-commerce website SEO• Management of website improvement projects• Regular results analysis• Marketplace management: Selection of commercial offers, planning of commercial operations, order tracking, and reporting. Zalando France and Belgium, LaRedoute with Shoppingfeed and Mirakl*Customer Service:• Management of customer service by email• Improvement of customer relations and loyalty• E-shop order tracking• Verification of proper order management (Shopify) and after-sales service• Optimization of customer loyalty (strategic plan: off-peak periods, birthdays, Christmas, Valentine's Day, VIP)• Management of B2C team supplies (good working environment) and customers (warranty cards, thank you notes, communication, packaging)• Store merchandising and sales advisor (2/week)• Jewelry making and repair• Management and follow-up of customer appointments at the showroom• Prospecting, follow-up, and management of national and international press requests• Development of contests and collaborations (1/month)• Creation of product sheets with matrix, packshot photos of new collections for integration on Shopify (formerly Wix)• Creation of communication tools (backstage videos, new collection shoots) and newsletters (mailchimp 2-3/week)• Monitoring, reporting, and analysis of turnover (1/week)• Monitoring and management with the digital agency Walt
- Jérôme DreyfussSales Advisor (Apprenticeship)October 2020 - August 2021 (10 months)• Welcoming and retaining customers: shopping experience, leather knowledge• Communicating with customers: calls, WhatsApp, email, orders, mail order, after-sales service workshop• Merchandising, stock management, stock rotation: Cegid• Events: private sales, sales, Christmas, Mother's Day...• Versatile and floating employee: flagship, Bon Marché, Galeries Lafayette, BHV
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Education
- Bachelor's degree in Information and CommunicationUniversité Paris 132019
- Master's degree in Luxury Fashion and Marketing InnovationISAL PARIS2022