Freelancer profile translated to English.

Description

Welcome to my profile,

The product and the offer are often at the center of concerns as they are the reason for a company's existence. But what keeps a company alive is the quality of services that accompany this same product. Customer experience is therefore at the heart of my concerns in order to resolve any problems encountered and prevent them from recurring in a continuous improvement approach.

Methodical and empathetic, I will strive to listen to all your customers' complaints in order to meet their expectations and much more.

As I am perfectly bilingual in English/French, I will be able to adapt in any situation.

My support will focus on the following tasks:

Customer support and Customer Success missions: resolving customer complaints, improving customer experience, responding to tickets, identifying customer needs, after-sales service.

Do not hesitate to contact me so that I can assist you in this regard.

See you soon,

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Mistral ai
Customer support manager
TECH
July 2024 - January 2026 (1 year and 6 months)
- Daily support: Bugs, accounts related issues
- Process implementation
- Coordinated with internal teams to ensure timely responses and customer satisfaction
- Maintained a high-quality, brand-consistent communication tone across all channels
ecov
Customer Service Assistant
TRANSPORTATION
October 2023 - March 2026 (2 years and 5 months)
-Assist users and prospects remotely in their activity and in real time, explain the service, advise on the use of interfaces, build loyalty.
-Be responsible for the brand image of BtoC products, work with a constant concern for quality of service and loyalty while respecting contact procedures for human and personalized support.
-Report malfunctions and needs to other teams to provide solutions and improvements to our product and user experience.
Snack me
Customer support Manager
AGRICULTURE
July 2023 - Today (3 years)
Handle:
- DMs on social networks.
- Customer emails received by our inbox
- Report recurring customer issues once a week to improve customer experience.