Freelancer profile translated to English.
Back to original languageAbout Nisa
Hello, I'm Nisa✨
I help companies structure processes, efficiently organize administrative tasks, and create space for the essentials.
With over 10 years of experience in operations, backoffice, and customer service in the international luxury segment and regulated financial services environment, I bring structured workflows and reliability to daily business.
My focus areas:
• Backoffice Management and administrative support
• Document management and data maintenance
• Customer correspondence and customer service
• SOP creation and process documentation
• Process optimization and workflow management
• AI-powered automation with ChatGPT, Claude, Gemini, and Notion
As a bilingual operations specialist with native-level German and Turkish, I also support companies with Turkish-speaking customers, partners, or teams.
The result: more efficient processes, fewer operational bottlenecks, and more time for your core business.
I look forward to your inquiry.
German
Native or bilingual
Turkish
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Sparkasse BerlinFinancial Services & Operations SpecialistBANKING AND INSURANCEOctober 2022 - Today (3 years and 9 months)Berlin, Germany• Management of complex customer processes in a regulated banking environment – from application to operational closing• Review and release of sensitive financial and contract documents in compliance with regulatory requirements (Compliance)• Maintenance and quality assurance of customer master data in CRM systems (OSPlus); ensuring data consistency• Interface function between customer advisory, specialist departments, and backoffice – structured escalation processes• Independent digital processing of administrative procedures and support in optimizing internal processes
- Galeries Lafayette (Deutschland) GmbHOperations & Customer Experience CoordinatorLUXURY GOODSNovember 2015 - September 2022 (6 years and 10 months)Berlin, Germany• Operational coordination in the international premium and luxury segment with the highest quality and service requirements• Inventory controlling, stocktaking, and complete inventory documentation – independently without direct supervision• Coordination of reorders with international brands and sales partners to ensure product availability• Analysis of sales and inventory figures to derive operational measures and support efficient processes• Building long-term customer relationships in a multicultural environment in German, Turkish, and English
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Education
- Certified Bank ClerkBerliner Sparkasse Academy2022Berufsbegleitende Ausbildung zur Sparkassenkauffrau im regulierten Bankenumfeld. Erwerb fundierter Kenntnisse in Bankprodukten, Kundenprozessen, regulatorischen Anforderungen sowie der Bearbeitung von Finanz- und Vertragsunterlagen. Praktische Anwendung direkt im operativen Tagesgeschäft der Berliner Sparkasse.
- Retail SaleswomanKummert & Gabriel Cosmetics GmbH2014Berufsausbildung zur Kauffrau im Einzelhandel mit IHK-Abschluss. Erwerb fundierter Kenntnisse in Warenwirtschaft, Kundenberatung und kaufmännischen Abläufen. Praktische Anwendung in allen Bereichen des Einzelhandels – von der Bestandsführung bis zur Kundenkommunikation.