Freelancer profile translated to English.

Description

Independent BPO, Call Center, and Customer Relations Consultant, I assist French-speaking companies and SMEs in developing their business activities and managing their remote customer support.

Languages

French
Native or bilingual
English
Fluent
Malagasy
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Euro CRM
Telemarketer / Tele-prospector
TELECOMMUNICATIONS
January 2022 - July 2023 (1 year and 6 months)
Quatre Bornes, Mauritius
• • Management of customer interactions in inbound and outbound calls, in a BPO environment focused on sales and loyalty.
• • Needs analysis, commercial argumentation, objection handling, and closing sales.
• • Regular achievement of performance and quality objectives, in compliance with operational procedures and standards.
Telemarketing Customer Relations Enjoyment of Challenges Personalized Support Closing
Webhelp (Concentrix)
Quality Supervisor / Operational Manager
January 2021 - November 2021 (10 months)
Tamatave, Madagascar
• • Supervision and support of tele-advisor teams in an international call center environment.
• • Monitoring of individual and collective performance through KPIs, call listening, and coaching actions.
• • Contribution to the continuous improvement of quality, compliance, and operational results.
Team Leadership KPI Monitoring GDPR Teamwork Team Management
Webhelp (Concentrix)
Customer Advisor / Customer Service
July 2019 - January 2021 (1 year and 6 months)
Tamatave, Madagascar
• • Multichannel customer relationship management in a BPO environment focused on quality and satisfaction.
• • Handling of requests, complaints, and complex situations, with identification of commercial opportunities.
• • Internal recognition for performance and quality (Expert level).
Customer Relations KPI Monitoring Enjoyment of Challenges Active Listening Customer Service