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Nina Grégoire Le GraëtNG

Nina Grégoire Le Graët

CLIENT EXPERIENCE, COMPLEX PROJECT MANAGEMENT

€550/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Nina

Freelance consultant in strategy, project management, and client experience, I support ambitious organizations (private or impact-driven) in structuring, managing, and deploying complex offers.
Specializing in multi-stakeholder coordination, user journeys, tenders & governance, I bring a rigorous and human-centered approach to bring ambitious ideas to life.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 50km)

Experience

  • COMITÉ D’ORGANISATION DES JEUX OLYMPIQUES ET PARALYMPIQUES
    F&B CLIENT EXPERIENCE MANAGER
    September 2021 - November 2024 (3 years and 2 months)
    Management & leadership: managed the Food & Beverage department for 41 Competition Sites. Directed planning teams (12 people) and operational teams (60 people). Recruitment, training, and talent development strategy.


    Client relations & multi-stakeholder coordination: interface with NPCs, partners, service providers, and end-users to ensure a suitable and seamless client experience.


    Planning & execution: strategic management of Public and Accredited catering. Integration of partner marketing rights, offer definition, and client journey innovation.


    Budget management & optimization: supervised quality standards within a constrained budget framework (inflation, legal framework, complex negotiations).


    Business strategy & negotiation: designed and drafted tenders with over 20 suppliers to ensure an offer consistent with the identity of the Games.


    Impact & results: generated €45M in revenue, €15M budget allocated for accredited catering.
  • FIFA
    COMMERCIAL OPERATIONS PROJECT MANAGER
    January 2018 - August 2019 (1 year and 7 months)
    Coordination of spectator commercial strategy for Food & Beverage and Merchandising points of sale:

    Planning and implementation of the offer with partners, on-site service providers, and marketing teams.

    Operational and financial management: management, payment flows, reporting, performance monitoring, coordination of on-site partner activations. Impact: €4.5M in revenue from points of sale
  • ACADEMIE DIOMEDE
    STRATEGY & DEVELOPMENT CONSULTANT
    January 2020 - Today (6 years and 5 months)
    Supported a high-social-impact project at the intersection of sport, education, and inclusion:

    5-year strategic structuring: audit, roadmap definition, governance, work methodology, P&L modeling, and change management support.

    Cross-functional project management: HR development (job descriptions, recruitment), multi-site management, budget monitoring, and implementation of reporting tools.

    Development & partnerships: deployment of 4 new branches, fundraising plan construction, organization of visibility and fundraising events.

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