Freelancer profile translated to English.

Description

With confirmed expertise at ADM Value and Data-Sync, I support companies in the daily management of their communication and customer relations. My goal is simple: transform every interaction into a lever for satisfaction and sales.

Specializing in SAP CRM, Notion, and Microsoft Office tools, I manage your projects with rigor and train your teams to optimize your operational processes. Versatile, I also ensure your online presence as a Community Manager, maintaining a modern and consistent brand image.

An expert in project management and team management, I provide you with concrete solutions to streamline your exchanges and boost your performance. Let's discuss your needs to move up a gear.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Ariane etudes
Telephone surveyor
TELECOMMUNICATIONS
February 2022 - May 2022 (3 months)
Tananarive, Madagascar
My job was to contact French prospects by phone to get their public opinions on certain topics such as news, their preferences in sports, TV channels, etc.
This public opinion gathering was done using a questionnaire, previously designed by the companies I represented and displayed on our computer screens.
Communication
ADM Value
Customer advisor
TELECOMMUNICATIONS
July 2023 - February 2024 (7 months)
Tananarive, Madagascar
TotalEnergies Electricity and Gas was the supplier for which I worked. My job was to help customers already registered with this supplier, or direct them to the right department if they had other requests such as moving, subscribing, or terminating a contract.
The requests from existing customers were mainly about explaining bills, help with the meter, or payment requests.
Product management Communication
Data-Sync
Booking agent / Premium agent
TELECOMMUNICATIONS
October 2024 - May 2025 (7 months)
Tananarive, Madagascar
In my early days, as a booking agent, I was responsible for booking taxis and restaurants for clients who called those in charge of taking calls or who directly requested bookings online.
Subsequently, I was promoted to premium agent, which meant I was versatile in most areas of the company. At the same time, I had the opportunity to train agents on new CRM updates, processes, or tool manipulations.
Team management Communication Versatility