Freelancer profile translated to English.

Description

I support technology companies and public sector organizations in the implementation, migration, and adoption of mission-critical SaaS platforms. With over 20 years of experience, I intervene in moments when a project cannot fail: large-scale deployments, service-disruption-free platform migrations, and digital transformation programs in regulated environments.

I have managed the complete SaaS customer lifecycle (from the pre-sales and RFP response phase to adoption and expansion) for enterprise clients and Ministries of Education in EMEA and APAC, on platforms used by millions of concurrent users. I work at the intersection of Customer Success, Product, and Engineering, translating operational, regulatory, and technical requirements into solutions that work.

As an independent consultant, I can be involved in: managing SaaS implementations and migrations, reinforcing delivery or Customer Success teams in critical phases, supporting RFP responses and pre-sales, and auditing platform adoption.

I work in Spanish, French (native), and professional English, remotely for clients in Spain and EMEA.

Industry field of expertise

Languages

Spanish
Native or bilingual
French
Native or bilingual
English
Fluent
Portuguese
Conversational
Italian
Conversational
German
Basic

Workplace preferences

Can work on-site

Vigo (up to 50km)

Open Assessment Technologies S.A.
Senior Customer Success & Project Manager
November 2021 - November 2025 (4 years)
Managed the complete SaaS customer lifecycle for enterprise and public sector clients, including Ministries of Education in EMEA and APAC: from RFP and pre-sales to implementation, adoption, and expansion. Managed mission-critical SaaS deployments with millions of concurrent users, ensuring reliability and error-free production execution. Led digital transformation programs in regulated environments and platform migrations (CurrentGen → NextGen) without service interruption. Coordinated cross-functional teams (Product, Engineering, Support, Operations) and liaised with institutional and executive stakeholders.
Digital Transformation SAAS Project Management Customer Relationship Management
Stellantis (anteriormente Groupe PSA / FCA)
IT Program Manager
July 2006 - November 2021 (15 years and 4 months)
Led large-scale digital transformation programs in several countries within a global automotive organization. Managed post-merger infrastructure consolidation and system integration initiatives in complex and regulated environments. Directed international cross-functional teams (engineering, operations, external suppliers), managed risks, and communicated with executive stakeholders in multi-country settings.
ITIL Infrastructure Project Manager CMDB Agile Method Waterfall
Atos
IT Project Manager
November 2003 - June 2006 (2 years and 7 months)
Delivered industrial-grade software systems and platforms for automotive manufacturing environments. Managed the entire IT project lifecycle—development, testing, and deployment—acting as the liaison between technical teams and business stakeholders.