Nikolay Demerdzhiev

If your SaaS product has grown faster than your documentation, I can help you close that gap. I'm a technical writer with almost 7 years of experience, working mostly with SaaS companies to turn complex features into digestible user guides, onboarding content, and product documentation that customers and internal teams can actually follow.

My company works closely with clients to understand what they do, so communication and feedback are our two key ingredients to delivering a satisfying result. Depending on the project, we usually need a walkthrough or a live demo, as well as access to a testing account or demo environment.

Because we're learning each product the way a real first-time user would, we tend to leave no detail behind just because it "seems obvious" to someone who's used it for years. We also have hands-on API documentation experience, including the ability to translate backend and function-level logic into plain language for both technical and non-technical readers.

Typical projects I handle:

- User guides, manuals, and step-by-step how-tos

- API and developer documentation

- Video tutorials (screen recordings + instructional slides + occassionally simple animations)

- Internal onboarding and employee training content

- AI-assisted documentation workflows

I work on both short-term and long-term projects, and I adapt to what your product actually needs — whether that's a single how-to guide or a full documentation overhaul.