Freelancer profile translated to English.

Description

Senior Project Manager with nearly 10 years of experience, I work on digital transformation projects, SaaS solution deployment, and business process optimization in demanding environments such as luxury, automotive, and financial services. I support companies end-to-end, from scoping to go-live, ensuring structured projects aligned with business objectives and focused on results.

Key Skills

Project Management: scoping, planning, multi-stakeholder coordination, risk management, delivery

Digital Transformation: SaaS solution deployment (CRM, PIM, DAM), change management

Data & Performance: KPI definition, data analysis, performance monitoring

Process Optimization: continuous improvement, workflow structuring, operational efficiency

Customer Relations & Communication: workshop facilitation, reporting, simplification of technical topics

Tools: Salesforce, ServiceNow, Akeneo, Adobe DAM, Jira, Google Analytics, Confluence

Projects Completed:

Salesforce (CRM) Deployment

Managed a transformation project for over 550 users (3 departments, 36 agencies), including scoping, testing, training, and change management → 100% adoption

PIM / DAM Platforms Optimization (Moët Hennessy)

Coordinated 4 digital solutions for over 2,000 users, improving adoption and performance → +65% usage / –38% delivery time

Ticket Management Process Redesign (ServiceNow)

Complete design and optimization of the workflow → +85% user satisfaction

Marketing & Performance Management (Renault)

Digital performance analysis, strategic material creation, and international support → contributed to "go / no go" decision-making

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Greek
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Adone Conseil
Customer Success Manager LVMH - Moet Hennessy
LUXURY GOODS
February 2024 - December 2025 (1 year and 11 months)
Paris, France
Managed cross-functional IT / Business projects – DAM & PIM (Adobe, Air, Akeneo)
- Coordinated and optimized 4 digital solutions used by over 2,000 users.
- Conducted 3 surveys to identify areas for improvement and increase tool adoption (22% response rate).
- Designed a service catalog structuring the digital offering (+85% Proxy satisfaction, -65% solution time)
- Defined and monitored key KPIs, quarterly reporting to IT and business departments.
- Implemented targeted training by entity and user profile, contributing to measurable improvement in operational efficiency (+75% satisfaction / -35% errors / +62% usage increase for DAM / +89% for PIM).
- Managed operational tickets via ServiceNow, optimizing the processing flow. (-38% delay, +92% satisfaction)
- Wrote and distributed release notes (6)
- Developed automated reporting and dashboards (Power BI, Excel) for KPI monitoring, improving visibility and strategic decision-making
Change Management Project Management SaaS ServiceNow KPIs and Metric Definition and Monitoring
Salesforce – Crédit Social des Fonctionnaires
AMOA Project Manager
BANKING AND INSURANCE
February 2020 - January 2024 (4 years)
Paris, France
- Managed the deployment of Salesforce to 3 departments, 36 agencies, 120 points of contact, and 550 users.
- Change management and deployment of training to promote solution adoption (100% utilization rate).
- Facilitated functional workshops (requirements gathering, process definition, deliverable writing, test plans, service catalog, L2/L3 support materials, user cases).
- Supervised business tickets and monthly reporting to management.
- Mapped and optimized user processes (-20% processing time / +85% productivity).
Change Management Digital Transformation SaaS Project Management Salesforce
Groupe Renault
Marketing & Communication Assistant - Business Analyst
AUTOMOBILE
September 2018 - October 2019 (1 year and 2 months)
Paris, France
- Managed global marketing communication and coordinated international subsidiaries.
- Designed 4 strategic manuals and a multilingual deployment kit (150 pages) – new ONE digital platform.
- Facilitated international workshops and regular reporting to management and country directors.
- Performance analysis via Google Analytics and production of decision-making "go / no go" reporting.
Digital Communication Digital Transformation Marketing Project Management Change Management