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Nieske PekemaNP

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Freelancer profile translated to English.
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About Nieske

Freelance Administrative Assistant | Operational Organization & Support
I assist entrepreneurs, VSEs, and SMEs in managing and organizing their administrative tasks to save them time, reduce their mental load, and secure their processes. With over 10 years of experience in demanding and international environments, I work autonomously remotely.
🔹 What sets me apart on Malt
Highly operational approach: I quickly adapt to your tools and your way of working
Strong customer service & after-sales experience, including urgent or complex situations
Trilingual French – English – Dutch, ideal for internationally-focused clients
Clear, reliable, and solution-oriented communication
🔹 Types of assignments I frequently undertake
Outsourced administrative organization and management
Invoicing, quotes, client follow-up, and reminders
Email, calendar, and file management (Google Drive, Outlook, etc.) Structuring simple and efficient processes
Customer service / After-sales support
Commercial assistance and administrative follow-up
I can undertake one-off assignments (streamlining existing processes, administrative catch-up) or regular collaborations (a few hours per week or month).
Looking for an organized, reliable, and proactive freelancer who can quickly integrate into your business? Do not hesitate to contact me to discuss your needs.
  • French

    Native or bilingual

  • English

    Fluent

  • Dutch

    Native or bilingual

  • Western Frisian

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Bausch & Lomb
    After-Sales Specialist
    MEDICAL
    January 2015 - Today (11 years and 5 months)
    Montpellier, France
    • • Management and follow-up of after-sales requests for France and Benelux
    • • Interface between technical, sales, and client teams
    • • Handling of complex cases and quality monitoring
    • • International and multilingual environment
    Client Follow-up Administrative Follow-up International Multilingual After-Sales Service (SAV)
  • Belvilla – Locations de vacances
    Commercial & Administrative Assistant
    HOSPITALITY
    January 2012 - January 2013 (1 year)
    Saint-Clément-de-Rivière, France
    • • Complete management of international customer relations
    • • Quotes, sales, administrative follow-up, and reminders
    • • Management of disputes and emergency situations
    • • Prospecting and development of client accounts
    Administrative Follow-up Administrative Management and Organization Customer Relationship Management
  • Camping Plein Air des Chênes
    Reception & Administrative Management Officer
    HOSPITALITY
    January 2011 - January 2012 (1 year)
    Hérault, France
    • • Reception and assistance of international clientele
    • • Reservations, invoicing, payments, reminders
    • • Complaint management and service quality improvement
    International Customer Relationship Management Customer Reception Telephone Reception Multilingual

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Education

  • Bachelor's degree
    Hotel Management Academy
    2007
    Bac +3
  • Business, Marketing & Communication Studies
    Business, Marketing & Communication Studies
    2002
    Études Commerce, Marketing & Communication

Skill set

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