Niematullah Mohamed

Context: Within the Project Office for Group Technology, my work involved conducting assessments, modeling existing processes and systems, and then analyzing them to evaluate necessary changes and support decision-making on four distinct projects.

Cross-functional Responsibilities:

• Introduce business analysis approaches to 150 people worldwide

• Identify appropriate elicitation methods for the project

• Elicit and document information

• Write an audit report

• Present findings, limitations, and formulate recommendations

Project-Specific Responsibilities:

Project 1: Migrate printing system from on-premise to a Cloud solution (+9000 printers)

• Conduct a comprehensive assessment

• Develop relevant metrics

• Visually represent results

• Centralize disparate data

Project 2: Secure OT/IoT equipment in manufacturing plants (+18,000 equipment)

• Identify available inventory tools

• Analyze and present the advantages and limitations of SNow, EAM, CyberVision, and Tanium

• Recommend an OT system integrating a database, creation and update tools, a list of expected attributes, and associated network prerequisites

Project 3: Design the Hardware Asset Management (HAM) process

• Conduct an assessment of the current process and related scenarios (theft, loss, purchase)

• Develop a policy group structure

• Review and align the Hardware Asset Management (HAM) policy with other existing policies

Project 4: Evaluate the ergonomics of the ServiceNow Software Asset Management module (license management)

• Map available data and assess its reliability

• Recommend actions to improve the system

• Write and share user stories with the ServiceNow team

Environment: ServiceNow, Confluence, Jira

Project 1: Product Owner and Business Analyst for "Escalation Instructions" (escalation path management tool, +3000 users)

• Translate needs into a product vision from scratch

• Establish the roadmap

• Organize and lead workshops

• Translate needs into user stories on JIRA

• Align product vision with processes, strategic tools, and users

• Co-design low & hi-fidelity mockups (UI/UX)

• Simplify and optimize features (Design thinking, User centricity, Secure by design)

• Represent the product during PI Planning / Sprint Planning / Planning Poker (double team)

• Backlog grooming

• Test stories

• Train support communities

• User support

• Write the user guide

Project 2: Product Owner and Scrum Master for ServiceNow (ITSM tool, +7000 users, 2 million tickets per year)

• Bridge the gap between requesters (Worldwide) and developers (Asia)

• Arbitrate and prioritize stories on JIRA

• Improve story quality

• Approve user requests

• Optimize Time to Market

• Reduce the number of meetings (from 4 hours per week to 4 hours per month)

• Backlog grooming

• Example topics managed with the team: SNOW Upgrade, Golden Source Change, Archiving Tools, Datalake, Security Topics, etc.

Project 3: Process Officer & ITIL Expert for Incident and Problem processes (+7000 users)

• Develop a new module in ServiceNow

• Ensure compliance for 1500 applications

• ITSM Role Management (support & expertise TOM ROLE)

• Escalation Instructions

• Prepare and present the Monthly Production Overview (MPO)

• Organize the arbitration meeting (love meeting)

• Convergence project (DNA) for ITSM processes, policies, and tools

• Data model for the new ITSM (Smax - Unity)

• Optimize application onboarding and offboarding procedures

Environment: ServiceNow, Microfocus, TOM Role Module (ServiceNow), Jira, Klaxoon

Context: ENGIE IT is the IT division of the ENGIE group and handles all IT operations. Open has been managing changes for Engie IT since 2016. The contract is supported by a Front Office based in Paris and a Back Office located in Tours. I needed to be close to my teams, ensure the correct application of the Change process, and improve operational functioning. In the absence of a Program Director, I had to cover their activities.

Responsibilities:

• Supervise the change management service

• Manage Front and Back Office teams

• Prepare and lead follow-up meetings (COMOP)

• Propose and monitor RUN improvement actions

• Conduct studies to improve service quality

• Negotiate KPI KO

• Invoice the Client

• Prepare and lead governance meetings (COPIL, COFI)

• Write monthly reports for Engie IT and OPEN governance (CLPR, Billing)

• Manage quality and client relations

Environment: ServiceNow, Teams, SharePoint, Excel, Word, PowerPoint