Nidhi Singh

As Founder and Principal Transformation Lead at The Inflection Point, I lead strategic transformation engagements focused on operating model redesign, AI-enabled business transformation, organisational scale, and execution leadership. The practice works with PE-backed companies, mid-sized organisations, and Global Capability Centres navigating periods of growth, restructuring, digital modernisation, or enterprise-wide change.

My role spans the full transformation lifecycle, including strategic assessment, executive alignment, governance design, programme leadership, process transformation, technology enablement, and organisational adoption. I work closely with leadership teams to translate business strategy into operational execution, ensuring measurable impact across people, process, technology, and performance.

Key areas of focus include AI-led business transformation, operating model redesign, growth and market expansion strategy, change leadership, enterprise process optimisation, ERP and CRM transformation, governance restructuring, and capability development.

Recent engagements include leading an enterprise-wide digital and AI transformation for a mid-market FMCG organisation, covering ERP re-implementation, CRM development, process redesign, and operational transformation across sales, HR, supply chain, logistics, and market intelligence functions. The programme contributed to significant revenue growth, operating profit improvement, and strengthened organisational performance.

Additional mandates include restructuring and transforming the India operations of a global technology-enabled localisation services organisation, establishing a strategic Global Capability Centre for an international charter aviation business, and designing scalable operational and governance frameworks for AI-focused global organisations and communities.

Transformed India operations into a high-performance unit through strategic leadership and operational excellence, driving significant business growth and employee satisfaction.

•Revitalized the India operations: Spearheaded a comprehensive overhaul of the project management operations, resulting in 50% team expansion (from 130 to 200), reduced attrition from 30% to 10% and accelerated hiring processes

•Enhanced Operational Efficiency: Implemented innovative solutions to streamline processes, optimize resource allocation, and improve overall operational effectiveness

•Delivered Exceptional Business Outcomes: Contributed to top-line growth, expanded business partnerships, and elevated India operations’ global stature

•Cultivated a High-Performance Culture: Fostered a collaborative and engaged workforce, leading the India operations to achieve the highest employee satisfaction rating of 95% across all RWS global offices

Provided strategic advisory and implementation consulting to real estate, consumer products, healthcare, and retail clients, delivering tailored solutions to address business challenges•Business Strategy and Operational Excellence: Conducted in-depth market analytics to identify opportunities, optimize market entry. Improved operational efficiency and reduced costs through process enhancements.•Industry Expertise and Thought Leadership: Established a strong reputation as an industry expert by conducting in-depth market analysis, developing insightful reports, and providing strategic recommendations.•Backpacker Hostel Operations: In 1.5 years, became Go-to expert for early-stage hostel owners for scaling and optimizing day-to-day and financial operationsoOperational Expansion: Played a pivotal role in setting up and operationalizing 5 new hostels across Goa, Mumbai, and Bangalore, contributing to the growth and expansion of the hostel chainsoOperational Efficiency: Successfully implemented cost-saving measures through optimized vendor management and streamlined operations, resulting significant increase in profit marginsoGuest Experience Enhancement: Implemented initiatives to improve guest satisfaction and loyalty, leading to increased positive reviews and repeat business