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Nicolò TuppoNT

Nicolò Tuppo

CRM Admin - Marketing web- Project managment

€300/day
Milan, IT
15+ years

Average response time: 1 hour

About Nicolò

IT professional with international experience in regional CRM management, digital enablement, and cross‑country project coordination. Supports companies and teams in improving digital processes through system administration, advanced user support, and operational training. Specialized in the implementation and adoption of digital tools designed to increase efficiency, collaboration, and the overall quality of workflows, acting as a key link between business, technology, and people.

Too often, CRM is treated as a technical system rather than a real driver of growth.
What companies actually need is much simpler: automated, efficient and profitable marketing actions, with a clear and measurable impact on revenue.
When this doesn’t happen, time, budget and opportunities are wasted.
My approach
I work as a strategic partner, not just an executor.
I help design and implement a CRM ecosystem that fits your actual resources, is operationally sustainable, and supports long‑term business growth.
  • Italian

    Native or bilingual

  • English

    Fluent

  • Chinese

    Basic

Remote only
Primarily works remotely

Experience

  • Epiroc Italia
    Analista marketing web - Facility Coordinator
    DIGITAL AND IT
    October 2017 - Today (8 years and 10 months)
    Milan, Italy
    Analista Marketing Web & Facility Coordinator
    Professionista con competenze integrate in analisi e ottimizzazione del marketing digitale e coordinamento operativo aziendale. Supporta le decisioni di business attraverso dati, KPI e strumenti digitali, garantendo al contempo ordine, efficienza e continuità dei processi interni e dei servizi organizzativi.
    SAP CRM customer success Project Management Communication Training
  • Epiroc
    Responsabile CRM
    DIGITAL AND IT
    January 2026 - Today (7 months)
    Milan, Italy
    Responsabile CRM – Italia, Francia, Spagna e Portogallo
    Professionista responsabile della gestione e governance dei sistemi CRM a livello internazionale, con coordinamento di processi, dati e utenti. Supporta i team locali nell’ottimizzazione dei flussi commerciali, garantendo coerenza, qualità dei dati e allineamento tra vendite, marketing e operations nei diversi Paesi.
    SAP CRM customer success Customer Loyalty/ Retention
  • Epiroc
    Analista marketing web - Technology & Innovation division
    E-COMMERCE
    October 2017 - Today (8 years and 10 months)
    Milan, Metropolitan City of Milan, Italy
    Analista Marketing Web – Divisione Technology & Innovation
    Professionista specializzato nell’analisi e ottimizzazione di strategie di marketing digitale in contesti tecnologici e innovativi. Supporta lo sviluppo di soluzioni data‑driven, l’adozione di nuovi strumenti digitali e il miglioramento continuo dei processi a supporto del business.
    Project Management ITIL Training User Experience Design Content marketing

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Education

  • Embassy certificate of english
    embassy ces Brighton&Hove
    managment Embassy certificate of english
  • Antincendio rischio medio corso primo soccorso
    Antincendio rischio medio corso primo soccorso

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