Nicole Thompson

• • Developed Power BI dashboards and advanced Excel reports to visualize global complaint data, CAPAs, NCRs, and KPI trends to senior leadership.

• • Transformed legacy Excel workbooks into dynamic Power Query pipelines, reducing manual data prep by hours per week.

• • Enhanced data integrity and traceability across complaint records to ensure FDA and ISO 13485 compliance.

• • Collaborated weekly with AbbVie Quality teams to support complaint trending, CAPA documentation, and data integrity initiatives under FDA/ISO 13485 standards.

• • Built Excel-based tracking tools for risk assessments, non conformances, and internal audits that improved reporting accuracy by 25%.

• • Consolidated manufacturing data using Power Query and visual dashboards to support executive KPI reviews.

• • Led site quarantine and electronic separation activities while maintaining regulatory documentation.

• • Collaborated with cross-site teams to analyze defect trends and present findings through data visualizations.

• • Actively contributed to the development and implementation of industry partner/customer expectations in manufacturing and investigations.

• • Led the development of MSAs (Measurement System Analysis) for relevant customer parts as well as any relevant data analysis.

• • Aided in the tracking of performance through assembly results and helped develop CAPAs/investigate complaints.

• • Aided in an official week-long audit.

• • Lead independent quality projects as well as ensured day-to-day quality issues were handled.

• • Handled independent CAPA/SCAR resin project that will save West up to $25,000 in materials.

• • Worked with the mindset of continuous improvement and actively applied 6 Sigma/Lean ideals in day-to-day work.