Freelancer profile translated to English.
Back to original languageAbout Nicole
Short Profile: Experienced expert in operational planning and resource control. Focus: Efficient capacity planning and partner support in Professional Services Operations. I stand for a structured way of working and solution-oriented interface communication in complex organizations. Remote first.
● Operations & Resource Management: Certified RMCP® with deep expertise in managing international delivery teams while adhering to budget requirements. Experienced in using PSA solutions, especially as a Certinia (formerly FinancialForce) power user.
● Partner Operations: Operational control and seamless integration of external partners into the international portfolio. Focus on performance optimization through KPI monitoring and ensuring quality standards through structured onboarding and qualification processes.
● Process Management & Knowledge: Conception of global RM structures and end-to-end recruiting workflows. Development of a central Confluence knowledge base for process standardization and internal enablement.
● Stakeholder & Talent Management: Over 9 years of experience in strategic recruiting and tech sourcing – a decisive advantage in assessing skill profiles and capacity needs.
● Languages: German (C2, Native Speaker) • English (C1, Fluent)
German
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- SER Group (Software)Resource Manager EMEASOFTWARE PUBLISHINGJuly 2023 - June 2025 (1 year and 11 months)● Operational Control: Responsibility for resource allocation and utilization management of over 200 IT consultants in DACH and EU.● Tool Implementation: Control of allocation processes via Certinia; ensuring optimal capacity distribution to achieve margin targets.● PS Reporting: Development and enhancement of KPI dashboards (Utilization, Billability, Forecast) for management and stakeholders.● Structure Building: Establishment of a central Resource Management function, including standardized coordination routines between Sales, PM, and Delivery.● Partner Ecosystem: Coordination and operational management of an international partner network to cover peak loads.
- Quadient (Hardware/Software)Talent Acquisition Business Partner DACH + ItalySOFTWARE PUBLISHINGSeptember 2020 - September 2022 (2 years)● Management and coordination of recruiting processes for several countries.● Close coordination with departments and management for demand planning (Workforce Demand).● Participation in process optimizations and structured recruiting workflows.
- AutoScout24 (E-Commerce)Talent Acquisition Manager DE & ATE-COMMERCEDecember 2017 - January 2020 (2 years and 1 month)Munich, Germany● Management and coordination of recruiting processes.● Close collaboration with managers for personnel demand planning.● Participation in structured interview and selection processes.
Recommendations
Be the first to recommend Nicole
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Certified Resource Management Professional (RMCP)RMI Institute2024Certified Resource Management Professional (RMCP)
- Cambridge Advanced Certificate English C1 (IHK)2005Cambridge Advanced Certificate English C1 (IHK)