About Nicole
Italian
Native or bilingual
French
Native or bilingual
Spanish
Conversational
English
Fluent
Experience
- L'Atelier N&A - Audit & ConseilAudit & Performance in Restaurant and HospitalityRESTAURANTS AND FOOD SERVICESeptember 2024 - Today (1 year and 9 months)Paris, FranceMission:- Supporting restaurateurs and project developers in the operational, organizational, and strategic optimization of their establishments.- Intervention within L’Atelier N&A – Audit & Consulting, in conjunction with the Culinary Concept & Food division (private chef, events, culinary concepts, personalized menus), to ensure global coherence between strategic vision, operational execution, and culinary identity.- Responsibilities and achievements- Conducting comprehensive audits: organization, front-of-house, kitchen, support functions, and financial performance.- Analysis and optimization of margins: food, beverage, cost controller, and payroll.- Structuring of teams and internal processes (recruitment, training, HR organization).- Market research and strategic recommendations for opening new establishments or developing F&B concepts.- Implementation of dashboards, KPIs, and performance management tools.- Operational and strategic monitoring aimed at continuous improvement of profitability and customer experience.
- Fuga Family GroupSite DirectorRESTAURANTS AND FOOD SERVICEJanuary 2024 - Today (2 years and 5 months)Paris, FranceDirection of an establishment with high activity volume, managing a team of over 25 employeesEconomic performance management: optimization of margins and costs, annual budget construction, and P&L monitoringStructuring and development of the service with two assistant directors, increasing seating capacity and improving operational efficiencyGlobal HR management: recruitment, training, team support, and sustainable turnover reductionPayroll optimization through the implementation of monitoring tools and dashboardsDevelopment of brand awareness initiatives, strategic partnerships, and tailored events360° operational management: operations, strategy, brand image, and customer experienceContinuous improvement of the establishment's reputation and high-end positioningDevelopment of new concepts and offerings (menus, F&B, events) in collaboration with the kitchen, sommelier, marketing, and communication teamsCross-functional tasks in liaison with management and support functions
- Fuga Family GroupRestaurant ManagerJanuary 2024 - December 2024 (11 months)Define the establishment's commercial policy: menus, set menus, prices, and operating hours in coordination with the Operations Director, the chef, and the CEO. Develop and monitor the establishment's annual budget. Coordinate the team and ensure smooth service management. Ensure compliance with quality, hygiene, and safety procedures. Manage cash closing and restaurant administrative invoices. Handle orders and monitor stock in consultation with the Beverage and Menu team with the group's Head Sommelier. Define the establishment's layout and decoration, including the dining room, etc. Operational restaurant management. Coordination with the sales, marketing, and events team for private bookings. Consolidation and improvement of processes.
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Education
- Master TQMBocconi International University2023Master’s degree in Hospitality and Tourism Business Management, specialized in strategic leadership, financial control, and business development.
- Diploma in ServicesSuperior School Federico II di Svevia2021Bachelor’s degree in Hospitality Management, with a strong foundation in hospitality economics, guest relations, communication strategies, and service operations.