Freelancer profile translated to English.

Description

Consultant with 7 years of experience, allowing me to acquire skills in various fields. I participated in projects in France for major players, notably in global and European distribution (Alstom/General Electric - Merger, acquisition) and in the banking sector (Société Générale/STET), thus developing skills in digital project management, customer relations/service, banking supervision, and ITSM.

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 10km)

STET (Organisme de compensation interbancaire)
Customer Service & Support / Banking Supervision
BANKING AND INSURANCE
October 2018 - Today (7 years and 7 months)
Courbevoie, France
▪ Customer service and Instant Payment banking supervision
– Creation / Monitoring of incidents related to operational and technical anomalies
– Monitoring / Management of banking incidents
– Analysis and monitoring of flows between different banks
– Identification / Analysis of banking discrepancies
– Support for new clients in integrating IP services
– Participation in acceptance testing with various banking pilots
– Reporting and procedure writing

▪ Relations with the two central banks BDF and NBB
– Monitoring of all disbursements for the BE and FR communities
– Processing of ATM and CIP commissions for the GIE CB
– Monitoring of technical accounts
– Formalism monitoring

▪ Customer support and CORE banking supervision
– Monitoring / Management of banking incidents
– Creation / Monitoring of incidents related to operational and technical anomalies
– Execution of MSF and PSE tests
– Interest payments, skills=[]
Devoteam consulting
Consultant
CONSULTING AND AUDITS
April 2014 - April 2017 (3 years and 1 month)
Levallois-Perret, France
Avril Group – Telephony Network Infrastructure Overhaul
Support for telephony network overhaul - PMO
▪ Support in analyzing the B2GaaS service solution offering
– Budgetary analysis, ROI
– Analysis of Avril's needs versus the B2GaaS offering
– Project milestone management/organization (meetings, workshops, and task monitoring)
– On-site hardware inventory/audit

Alstom / General Electric – Merger
Support for Alstom and General Electric merger - PMO
▪ Change management and SI merger support following the acquisition of Alstom Energy by General Electric
– Operational management and monitoring of the implementation of an automated ticket management interface between the two tools Service Now and GMC ITSM 7
– Creation of integration procedures to support users
– Organization of an integration procedure testing seminar
– Training of on-site support agents on new procedures
– Creation of communication tools (posters, leaflets)

Véolia – Information Systems Department
Support during the scoping phase for the implementation of the IS for the new dedicated company Iléo for Véolia Eau – PMO
▪ Scoping phase for the implementation of an IS dedicated to the public service delegation company for water in the Lille metropolis
– Participate in the preparation of the launch seminar through the analysis of commitments and
solution presentation workshops
– Support the scoping of the reporting project (consultation to cost estimation)
– Governance management and facilitation
– Contribute to the implementation of project team operating processes

Program Management - SI Eau du Grand Lyon for Véolia Eau – PMO
▪ Support for the formalization of the organization of the new dedicated company Eau du Grand Lyon and its critical organizational processes
– Formalize the organization of the new EGL services (i.e., organizational chart, activities, schedules, critical processes between services)
– Formalize and detail cross-functional customer/operations macro-processes with critical interdependencies
– Create new "quality reference" documents and organize review sessions with service managers

Airbus – Telephony Network Infrastructure
Support for the definition of a new mobile telephony offering – PMO
▪ Conduct a benchmark of mobile phones
▪ Create a whitelist of applications under Android and Windows Phone
▪ Formalize the charter and best practices for users, skills=[]
Tnp consultants
Consultant
CONSULTING AND AUDITS
May 2017 - November 2017 (6 months)
Neuilly-sur-Seine, France
Société Générale – Ticketing Tool Overhaul
▪ Support in implementing a new ITSM management tool
– Scoping phase and analysis of entity needs
– Monitoring the implementation of the application infrastructure to host the new solution
– Migration monitoring
– User training on the ticketing tool
– Project milestone management/organization (meetings, workshops, and task monitoring), skills=[]