Freelancer profile translated to English.
Back to original languageAbout Nicolas
For over 10 years, I have been working in entrepreneurial and digital environments where one reality stands out.
Growth doesn't just depend on the product, but on the ability to make it adopted, understood, and used over time.
Since 2020, I have been working as a Customer Success Manager with startups and digital companies, with a performance, user experience, and process structuring oriented approach.
For my clients, I build systems where every customer interaction becomes a lever for adoption, retention, and growth.
What I implement:
- Structuring user journeys (onboarding, activation, adoption)
- Identifying and reducing friction points
- Creating educational content
- Implementing monitoring dashboards
- Collaborating with product and tech teams
- Structuring and training support / CS teams
In parallel, I have developed several entrepreneurial projects that have allowed me to go further on key Customer Success issues:
- Designing complete journeys (acquisition â conversion â loyalty)
- Creating structured educational content
- Implementing automations (ManyChat, Make, Systeme.io)
- Segmentation, nurturing, and proactive communication
This dual experience allows me to connect the customer voice, business challenges, tools, and execution.
Stack: Zendesk, Intercom, Notion, Metabase, Forest Admin, ManyChat, Make, Zapier, Bubble, Systeme.io, Shopify, ConvertKit, Brevo.
I distinguish myself through:
- An entrepreneurial vision focused on growth
- A systems approach, not just operational
- A strong understanding of product / usage / adoption dynamics
- The ability to go from strategy to execution
If you are looking for someone capable of structuring your processes and sustainably improving your customer experience, I would be delighted to chat with you âșïž.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- UNICOLAND đĄConsultant in AI Content Strategy & Instagram AcquisitionSOCIAL NETWORKSSeptember 2025 - Today (9 months)Bordeaux, FranceAs part of the UNICOLAND đĄ project, I designed a complete brand, content, and acquisition ecosystem around a digital media dedicated to entrepreneurs.In less than 3 months, this system allowed me to reach 5,000 Instagram followers and develop an audience of over 10,000 subscribers on YouTube.All this, without relying on advertising or traditional influence strategies.I first defined the project's strategic positioning, its brand universe, its promise, its editorial line, and its monetization model.The goal was to transform expertise into a faceless thematic media, conceived as a business asset capable of attracting a qualified audience and then converting them into customers.I then structured and executed an AI-assisted content creation strategy, based on a complete process:
- Sourcing
- Transcription and rephrasing
- Scriptwriting
- AI voice generation
- Title, thumbnail, and description creation
- Video editing
- Subtitling
- Multi-platform publishing.
This production relies in particular on Claude, Nano Banana, ElevenLabs, Canva, CapCut, and Submagic.In parallel, I implemented an automated acquisition system connecting Instagram, ManyChat, Make, and Systeme.io.This system allows for the transformation of organic interactions on Instagram into qualified leads, through a logic of email collection via DM, segmentation by tags, conditional routing, and integration into an emailing funnel.I also designed several lead magnets on branding and conversion, then created a first digital product hosted on SchoolMaker, with a landing page, structured offer, and automated email sequence.This mission allowed me to develop concrete expertise across the entire value chain:branding â content â acquisition â automation â conversion.If you are looking for someone capable of strategizing and executing, I would be delighted to chat with you âșïž. - Qoeur.CEO / Co-founder Qoeur.E-COMMERCEJune 2019 - Today (7 years)Bordeaux, FranceQĆur, jewelry that saves lives â€ïžWe created solutions to improve the care of each user in case of an incident, while saving precious time for rescue teams.Using connected jewelry and stickers, we provide access to each individual's emergency medical record.Identity, blood type, current treatments, emergency contacts are now part of the information that accompanies you daily, available in seconds.
- BpifranceSenior Consultant: Digital Factory BpifranceBANKING AND INSURANCESeptember 2024 - June 2025 (9 months)Paris, FranceCustomer Success & Support: Digital Factory BpifranceWithin an innovative banking platform supported by Bpifrance, I play a key role in connecting users, the tech team, and product stakeholders.My goal: to ensure a smooth user experience, rapid problem resolution, and continuous service improvement.Technical Support & Incident Management
- Gathering and analyzing user feedback
- Prioritizing bugs and coordinating with the development team
- Monitoring the resolution of technical incidents and improving response time
Continuous Improvement of User Experience- Identifying irritants and improvement opportunities through customer feedback
- Recommending new features in conjunction with the Product Owner
- Actively participating in product optimization based on expressed needs
Support KPIs Monitoring and Analysis- Creating regular reports (daily and weekly)
- Tracking ticket types, processing times, customer feedback
- Clear communication of insights to all stakeholders
Support Structuring & Training- Writing internal and external support documentation
- Implementing processes to streamline exchanges and increase efficiency
- Assisting users in getting started with the product
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Education
- Full Stack Web DeveloperLe Wagon2024Bootcamp intensif de 400h Ă Bordeaux. RĂ©alisation d'une application en ligne en Ă©quipe, durant les deux derniĂšres semaines de formation. Doogs câest lâapplication qui vous permet de gagner de lâargent, tout en baladant votre chien !
- Copywriting ManiaMarketing Mania2021Le copywriting ou l'art de vendre avec les mots, grĂące Ă la psychologie humaine :
Certifications
- Winner - "Entrepreneurs' Trophy" for "Qoeur."Réseau Créa Chùlons2019