About Nicolas
French
Native or bilingual
English
Fluent
Spanish
Fluent
Experience
- Store & Supply - RevOpsRevenue Operations ManagerE-COMMERCEJanuary 2026 - Today (7 months)Paris, France• Complete structuring of the Revenue Operations function.• Management of commercial strategy and growth objectives.• Definition and optimization of Sales, Marketing, and Customer Success processes.• Implementation of KPIs, reporting, and dashboards.• Optimization of the CRM and commercial workflows.• Transverse management of sales teams.• Revenue forecasting (forecast) and pipeline management.• Optimization of conversion rates across the entire funnel.• Creation of sales processes and playbooks.• Complete automation of business processes using AI.• Deployment of AI solutions (Claude, Claude Design) within teams.• Structuring of e-commerce operations and continuous improvement of performance and profitability.
- WePostHead of Sales, Logistics & Customer EngagementJanuary 2021 - January 2025 (4 years)• Team management and leadership: Management and support of 6 business developers to achieve growth objectives.• Cross-functional project management: Coordination with marketing, logistics, and technical departments to align commercial strategy with operational needs.• Performance monitoring: Implementation and analysis of KPIs (revenue, conversion rates, partner satisfaction) to drive team performance. Business Development• Negotiation & closing: Development and creation of 3 commercial offers (B2B, B2C, B2B2C)• Identification and prospecting of new partners (e-merchants, carriers, logistics companies) to expand the WePost network. (from 0 to 150 clients/partners)• Launch of an ambassador and referral program -+ +10,000 referred users Financial Strategy• Pitch & negotiation: Presentation of the project to investors, pitches at events• Business plan execution: Development of financial projections, definition of key KPIs, and writing of the investor deck.
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Education
- Master Finance Market/BusinessESSCA School of ManagementMaster