Freelancer profile translated to English.

Description

Do you manage a store, an SME, or a business and want to improve your results while gaining peace of mind?

I help leaders and managers to structure their management, optimize their operations, and strengthen their team cohesion.

With over 10 years of experience in retail, from mass distribution to the luxury sector, I bring a concrete and human approach, focused on measurable results.

My missions: managerial diagnosis, operational action plan, field support, and targeted training workshops.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Genève (up to 50km), Lausanne (up to 50km)

Swatch
Flagship Store Manager
RETAIL (SMALL BUSINESS)
January 2025 - Today (1 year and 5 months)
Interlaken, BE, Switzerland
Management of Switzerland's 3rd Flagship Store
Management of a team of 13 permanent employees, including 1 manager, operational management, skills development, and performance animation
Definition and implementation of the store's commercial strategy
Writing and animation of processes
Implementation of group strategies
Retail Team Management Cost Control Sales Operations
DECATHLON SWITZERLAND
Store Manager
RETAIL (LARGE RETAILERS)
November 2023 - December 2024 (1 year and 1 month)
Bern, Switzerland
Management of a team of 15 employees and 4 managers, with a turnover of 8 million CHF
Writing and implementation of the store's commercial policy
Recruitment, onboarding, skills development, and personal development of the team
Co-writing of the store project
Management of economic activity and operating account management
Co-writing, implementation, and animation of the commercial policy for the agglomeration, in collaboration with the other two store managers in Bern
Relations with the city, the canton, and the shopping center
Team Management Project Management Retail Business Strategy
Decathlon France
Operations and Customer Service Manager
RETAIL (LARGE RETAILERS)
March 2022 - December 2023 (1 year and 9 months)
Aulnay-sous-Bois, France
At the O'Parinor store, recently opened (relocation of the Aeroville store in 2021), I took on a dual responsibility in March 2022:

Store Operations Management
- Safety of goods and people
- Facility management
- Management of the operating account in support of the director
- Support and skill development of teams
- Animation of process efficiency
- Animation of department managers on topics within my area of responsibility

Customer Experience Animation
- Writing and implementation of the store's service policy
- Skill development of teams on service and checkout topics
- Animation and security of cash flows

10% of my time: Safety Officer for goods & people in the Paris region
Support for the 38 operations managers in the region on safety topics: store diagnostics, performance indicator animation, training & skill development
Co-writing and deployment of the crisis management policy for the Ile-de-France region
Retail Team Management Project Management Sales Strategy