Nicolas Periot

Context: As part of the Engament Pro program aimed at creating engagement for Professionals with La Poste, amplifying customer knowledge, and contributing to La Poste's business objectives, the goal is to implement the new customer profile for the 60,000 postal workers who interact with professional clients. This customer profile also allows for the creation of the new professional card.

Activities: Product Manager for the new professional customer profile (60K users)

• Product Focus:

Identify user and customer needs,

Define product vision and strategy,

Frame the product (functional, technical, budget, planning, UX/UI),

Prioritize topics in PI Planning according to SAFe methodology,

Manage dependencies,

Manage releases and deployments,

Monitor product performance and usage.

• Team Focus:

Coordinate the various teams involved in the product's design, development, deployment, and use,

Support the PO in backlog prioritization by value,

Organize and participate in change management,

Monitor planning and budget,

Implement necessary adjustments and adaptations.

Activities: AMOA Project Manager for the omnichannel professional account and the new professional card

• Support the various AMOA in implementing an omnichannel account and the new Professional Card: the client is recognized and their interactions with La Poste are tracked across different channels (digital and physical).

• Global coordination of workstreams

• Planning and monitoring of deliverables

• Progress monitoring (monitoring committees, steering committees, architecture committees)

Activities: Proximity management of Talan employees within my La Poste unit

Activities: Business development for the La Poste AMOA contract

Technical Environment: SAFe – Kafka – Jira - Confluence

Context: Within the France and Belux subsidiary, for the Front Office scope of the offer portfolio and the display of paper advertising campaigns.

Activities: Director of the transverse program for implementing the Information System for the BELUX subsidiary (€1.2M)

• Coordinate the workstreams of each agile team

• Implement the roadmap by integrating needs within each team concerned by the program

• Monitor deliverables, planning, and budget

• Specify and support deliverables for each product

• Lead and monitor the project:

Inter-team monitoring committee

Steering committee for the relevant general managements (FR / BELUX subsidiaries and corporate)

Activities: Product Manager for France Front Office applications: portfolio, offer, and advertising domains.

• Product Focus:

Manage the annual budget of €2.7M (maintenance and projects)

Lead projects from framing (design thinking) to maintenance

Lead steering committees for each department

Define, monitor, and present the annual roadmap for each product

Build the strategic plan for all products in the scope

Manage product releases and monitor deliveries

Migrate products to Amazon Web Services (AWS)

• Team Focus: Manage the scope distributed across three development teams located at two work sites:

Functional: 6 product owners (including managerial supervision) and 2 testers

Technical: 3 tech leads and 14 developers

Organizational: 1 transverse scrum master for the 3 teams

Recruitment, training, service management

Technical Environment: Scrumban – Design Thinking - OKR - V-Cycle - Java – PostgreSQL – Kafka – Jira - Confluence - Data Analysis (SQL queries) – Datalake - Kibana (Elasticsearch) – AWS - PowerBI - Tableau Server

Context: Within the corporate IT department, for the Front Office scope of paper advertising campaign display.

Activities: Scrum Master for the paper advertising scope (France & International)

• Initiated and supported the transition from manual testing to automated testing (Selenium, Jenkins).

• Implemented a technical project model to provide a common foundation for initiating development on a new application.

• Created an onboarding guide for new arrivals describing the company, project, and team operations.

• Supported the Agile transition of other IT department teams: led the 3 scrum masters within a working group (sharing best practices, monitoring continuous improvement, internal communication in a monthly newsletter).

• Facilitated the team's Agile events to ensure alignment with objectives.

• Planned sprints to define objectives with the team.

• Promoted the team's continuous improvement: gathered feedback and evaluated progress during sprint reviews.

• Identified areas for improvement and actions to be taken.

• Monitored improvement actions.

• Managed individual team members to resolve disagreements and support personal development (weekly one-on-one meetings).

Technical Environment: Java, SQL, Agile, Scrum, Jira, OKR