Freelancer profile translated to English.

Description

16 years of professional experience, with a background in strategy / business management and operations, acquired from large groups and startups.

I have notably worked for over 6 years in management consulting, particularly at Advention Business Partners and McKinsey in Paris. I have been involved in a wide variety of topics such as growth strategies, transformations, or M&A operations for large groups or private equity funds.

I also gained solid experience in operations and business management as Head of Operations then General Manager of Ontruck France (Spanish logistics startup) where I spent 3 years from 2018 to 2021.

There, I created and managed the following teams, composed of about twenty employees:

- Operations: acquisition and training of carriers members of our marketplace, customer service, chartering

- Sales: lead generation, new customer acquisition and customer account management (mainly SMEs but also large groups like Decathlon, Point P, Habitat or DB Schenker).

Since 2022, I have joined Malt as General Manager SMB (or Small and Medium-sized Enterprises) in France and internationally and am a member of the Executive Committee.

I am a graduate of Supélec, Georgia Tech and the Wharton School of Business.

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Malt
GM SMB
SOFTWARE PUBLISHING
February 2022 - Today (4 years and 4 months)
Paris, France
In charge of the Small and Medium Businesses Business Unit (0-1000 FTE clients)
- P&L management (top-line, Opex, recruitment over 6 countries and 2 business segments)
- Sales organization and strategy
- People Mgmt (supervized more than 40 FTE)
- Growth marketing: Interim VP growth in 2023
Sales Management Sales Strategy Team Management Growth Marketing
Ontruck
General Manager
TRANSPORTATION
November 2019 - November 2021 (2 years)
Paris Area, France
In charge of Strategy, Sales and Operations for Ontruck France. E.g.,
- Setup operations processes (in supply acquisition, carrier performance management, fleet management, customer service) that led to outstanding KPIs by industry standards, i.e., 99%+ assignment rate (share of customers’ transportation requests fulfilled), 2% churn, 9/10 CSAT (Customer Satisfaction)
- Defined processes and created content and tools for the whole Sales cycle, from prospection to account management - Grew customer base to a total of 80 recurring customers (among which Point P, DB Schenker, Habitat, Decathlon, Brioche Pasquier)
- Supervised a team of up to 18 people, leading local recruiting and training
Ontruck
Head Of Operations
November 2018 - November 2019 (1 year)
Paris Area, France