Freelancer profile translated to English.

Description

After several years structuring and driving commercial growth, my move to operations allowed me to master the entire customer cycle.

Today, I wish to return to a commercial management role with an even greater focus on performance and profitability.

Commercial development and team structuring in SaaS & services environments / Management of up to 7 people / Performance monitoring (ARR, conversion, churn, productivity).

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 30km)

HIWAY
Operations Director
CONSULTING AND AUDITS
March 2025 - Today (1 year and 3 months)
Paris, France
- Internal evolution to structure execution and customer experience at scale
- Structuring post-sales processes to improve conversion, retention, and profitability
- Alignment of Sales / Ops / Product to optimize the sales cycle and customer experience
- Optimization of churn and portfolio performance
- Supervision of a team of 5 Account Managers and 2 CSMs
- Reorganization of Ops/CSM teams to improve customer satisfaction
HIWAY
Sales Director
CONSULTING AND AUDITS
January 2022 - March 2025 (3 years and 2 months)
Paris, France
- Definition and evolution of the growth strategy
- Customer targeting and new market development
- Pipeline management: objective tracking, stage conversion, and closing rate
- Supervision of a team of 5 sales representatives
- Performance monitoring: Conversion, CAC, LTV
- Recruitment and skill development of the sales team: +2 sales representatives/year between 2022 and 2024
Sales Strategy New Market Development Strategy & Performance Management (KPI, profitability, audit)
HIWAY
Sales Manager
CONSULTING AND AUDITS
January 2018 - July 2019 (1 year and 6 months)
Boulogne-Billancourt, France
Digital agency of the ALTEN group specializing in the development of Web & mobile applications

- Commercial development: Account opening, existing account development, and sales team development
- Profit center management: responsibility for operating income and margin control

Results: Management of an agency with 37 consultants and 52 projects
Commercial Development Account Opening