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Nicolas KelmaNK

Nicolas Kelma

🟢 Field Maintenance Technician | Customer Service

€250/day
Voiron, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Nicolas

Hello,

After more than 10 years in field maintenance and after-sales service, I have a simple conviction:

👉 A breakdown is never just technical. It means a blocked customer, a halted production, and a relationship to preserve.

Today, as an independent professional, I support manufacturers and companies in two complementary areas:

- Field Maintenance & Intervention;

On-site troubleshooting and preventive/curative maintenance
Commissioning and user training for equipment
Stationary workshop machinery, industrial aspiration systems, special machines

- After-Sales Service, Claims & Support;

Technical support and after-sales case management
Management of customer/supplier disputes
Structuring and optimizing after-sales processes
Creation of technical and contractual documentation

💡 What sets me apart: Dual expertise: a field technician who quickly understands issues, and a customer service-oriented profile capable of supporting, explaining, and ensuring rigorous follow-up. I don't just fix the breakdown – I preserve the relationship.

📍 On-site intervention in Auvergne-Rhône-Alpes — remote support across France.

đź“© Immediately available, let's discuss how I can be a concrete asset to your company.
  • French

    Native or bilingual

  • English

    Conversational

Can work on-site
Voiron (up to 50km)

Experience

  • Nicolas Kelma E.I
    Maintenance Technician | Customer Relations Manager | Technical and After-Sales Expert
    MECHANICAL ENGINEERING
    January 2025 - Today (1 year and 5 months)
    Saint-Bueil, France
    Field maintenance and after-sales service for industrial machinery:

    On-site troubleshooting and maintenance
    Commissioning and equipment user training
    Technical support and case management

    Optimization and structuring of after-sales service:

    Audit and development of claims and after-sales services
    Management of customer/supplier disputes
    Case follow-up, management of returns and claims
    Creation of technical documentation (internal and for clients)
    Writing of general terms and conditions, warranties, and contractual documents
    Customer Service After-Sales Service Claims Management Technical Support Industrial Maintenance
  • WAGNER France
    Customer Service Technician
    RETAIL (SMALL BUSINESS)
    August 2023 - June 2025 (1 year and 10 months)
    Voiron, France
    Management of customer/supplier relations within the scope of after-sales service.
    - Structuring of customer service: implementation of processes and adaptation of existing software
    - Supplier and repair shop relations: follow-up of cases and contracts
    - Product dispute management: case follow-up and report writing
    - Writing and creation of documentation: technical documentation, user manuals, tutorials
    Technical Support Customer Service After-Sales Service Dispute Management CRM
  • Telenco Distribution
    After-Sales Service Technician
    RETAIL (SMALL BUSINESS)
    May 2021 - August 2023 (2 years and 3 months)
    Moirans, France
    Management of customer/supplier relations within the scope of after-sales service.
    - Implementation of tracking files: after-sales service files, maintenance contracts
    - International supplier relations: product returns, technical issue follow-up, technical support
    - Product dispute management: customer support, diagnostics, and workshop repair
    Customer Service Customer Follow-up Customer Relationship Management (CRM) Customer Support Technical Documentation Writing

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Education

  • BTS Industrial Mechanics and Automation, Electrotechnics and Industrial Sciences
    Lycée Marcel Sembat
    2011
    BTS Mécanique et Automatismes Industriels, Electrotechnique et Sciences industriels
  • BAES, Fire Prevention and Technical / Safety Technician
    URA Legrand
    2019
    BAES, Prévention des incendies et technique / technicien de sécurité

Skill set

Categories

  • Other