Nicolas Kelma

Hello,

After more than 10 years in field maintenance and after-sales service, I have a simple conviction:

👉 A breakdown is never just technical. It means a blocked customer, a halted production, and a relationship to preserve.

Today, as an independent professional, I support manufacturers and companies in two complementary areas:

- Field Maintenance & Intervention;

On-site troubleshooting and preventive/curative maintenance

Commissioning and user training for equipment

Stationary workshop machinery, industrial aspiration systems, special machines

- After-Sales Service, Claims & Support;

Technical support and after-sales case management

Management of customer/supplier disputes

Structuring and optimizing after-sales processes

Creation of technical and contractual documentation

💡 What sets me apart: Dual expertise: a field technician who quickly understands issues, and a customer service-oriented profile capable of supporting, explaining, and ensuring rigorous follow-up. I don't just fix the breakdown – I preserve the relationship.

📍 On-site intervention in Auvergne-Rhône-Alpes — remote support across France.

📩 Immediately available, let's discuss how I can be a concrete asset to your company.