Freelancer profile translated to English.
Back to original languageAbout Nicolas
Nicolas – Zoho Solutions Architect that Saves Time
🧠CRM & ERP Consultant | Zoho One, Deluge & Custom Integrations Specialist
Business Process Optimization – Automations – Deep Customization
I don't sell software. I help companies regain control of their processes with Zoho One and its key modules: CRM, Books, Creator, and more.
Based in Goma, I work remotely for SMEs, startups, and organizations that want to align their information system with their on-the-ground reality.
🎯 My Role? Simplify the Essentials
- Translate your business needs into effective Zoho tools
- Automate repetitive tasks (emails, quotes, follow-ups, reminders…)
- Create custom workflows, dashboards, and forms
- Integrate Zoho with your other tools via API, Zapier, or Make
- Develop custom functions with Deluge
- Support your teams with clarity and pedagogy
🧩 In-depth Mastery of Zoho One
CRM – Books – Creator – Flow – Campaigns – Forms – Desk – Sign – Etc.
Custom scripts (Deluge), automations, inter-app integrations, project management
🛠️ Method & Values
- Listening, clarity, efficiency.
- Every delivered solution is documented, tested, and ready to evolve with you.
- I believe in invisible tech: the kind that gets the job done without complexity for your teams.
🌍 Working With Me
- Languages: French (native), English (professional)
- Mode: 100% remote | Rates upon request based on scope
- Available for one-off projects or long-term support.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- ECHOLABCRM/ ERP DeveloperDecember 2024 - Today (1 year and 6 months)Business Needs Analysis: Understand and translate user needs into appropriate Zoho solutions. Zoho Customization: Configure and develop modules, workflows, and automations on Zoho CRM, Creator, Books, etc. Development with Deluge: Use the Deluge language to create custom functions, automations, and integrations. Integration with Other Systems: Connect Zoho to third-party tools via API or automation platforms. Support and Optimization: Ensure maintenance, user support, training, and continuous improvement of Zoho systems.
- CONSULTANT INDÉPENDANTERP and CRM INTEGRATION CONSULTANTJune 2022 - Today (4 years)Provide technical advice for the implementation and integration of SaaS solutions, including HubSpot, Odoo, Salesforce, Zapier, Front, Tableau, Buffer, and Zoho, based on specific client needs. Develop custom solutions, enabling the adaptation of ERP and CRM processes to clients' unique workflows. Coordinate with technical and functional teams to ensure the seamless integration of SaaS solutions into client systems, thereby improving operational efficiency.
- ALTECH GROUPCustomer Service AssociateFebruary 2023 - November 2023 (9 months)Implemented and customized SaaS Help System & Call Center App solutions to meet specific client needs. Offered CRM solutions to enhance customer satisfaction by optimizing interaction tracking and request management. Trained end-users and provided technical support, fostering rapid adoption of CRM tools. Documented configurations and integration processes for maintenance and future improvements.
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Education
- Licence en Computer ScienceUNIVERSITÉ LIBRE DE KIGALI(ULK)2019Licence en Computer Science
- Full Stack Development Bootcamp.ANDELA2019Full Stack Development Bootcamp.