Freelancer profile translated to English.

Description

With extensive experience in customer relationship management, I have been leading complex projects for over 10 years as a freelance Project Manager, specializing in the luxury sector. My current role involves rigorous budget management, coordination of development agencies, and ensuring quality delivery in Salesforce technical environments and Retail iOS applications.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km), Paris (up to 10km)

CHANEL
Senior Project Manager (Freelance Consultant) - Retail & Clienteling
LUXURY GOODS
January 2021 - Today (5 years and 5 months)
Paris, France
Definition and deployment of roadmaps for Salesforce and iOS applications.

Project steering and management: overseeing scoping, design, and delivery phases to ensure optimal execution of strategic initiatives.

Advanced budget management: monitoring allocated budgets, optimizing resources, and controlling costs.

Coordination of teams and development agencies: orchestrating internal and external providers to ensure alignment with business and technological requirements.

Luxury sector expertise: focus on digital innovation and high-end customer experience, particularly with Haute Couture teams.
Dassault Systèmes
Product Owner/ CRM Functional Lead
SOFTWARE PUBLISHING
November 2020 - December 2021 (1 year and 2 months)
Vélizy-Villacoublay, France
CRM Strategy: responsible for functional coverage in the development and deployment of an in-house CRM.

Needs gathering and prioritization: coordination with teams to ensure alignment with business priorities.

Requirements formalization: structuring needs and translating expectations into operational specifications.

Change management support: user training, support for the adoption of deployed tools.
Product Management
Sodexo France
Senior Project Manager (Freelance Consultant) - Retail & Clienteling
ENTERTAINMENT AND LEISURE
July 2012 - June 2019 (6 years and 11 months)
Nanterre, France
CRM & Applications Responsibility: strategic and operational management of the CRM department.

Team Management: supervision and coordination of a development team.

Project Scoping and Steering: definition of objectives, roadmap management, and prioritization of key initiatives.

Delivery Management: responsibility for delivery within deadlines, budget, and quality requirements.

CRM Migration to Salesforce: leading a major transformation project on Sales Cloud, from planning to execution.
Team Management CRM CRM Business Process Expertise Application Architecture Delivery Manager