Freelancer profile translated to English.

Description

🚀 Salesforce Solutions to Accelerate Your Growth

I design and deploy Salesforce solutions that transform your business processes into true competitive advantages. My goal: align your Sales, Marketing, and Service teams to maximize your ROI and sustainably boost your growth.

With over 8 years of experience in demanding environments, I combine expertise in technical architecture and RevOps strategy to support ambitious companies in achieving their objectives.

🎯 Areas of Expertise

RevOps & Salesforce Strategy: organization audit, roadmap definition, KPI alignment, and data governance.

Complex Solutions Architecture: design of scalable platforms on Sales, Service, and Data Cloud. Specialist in integrations (MuleSoft, SAP, REST/SOAP APIs).

Advanced Development & Automation: custom development (Apex, LWC) and process automation via Flow for optimal efficiency.

Salesforce AI Implementation: integration of Einstein and Copilot for predictive insights and increased productivity.

Change Management & Adoption: workshops, team training, and playbook creation to ensure complete and sustainable adoption.

⚡ "Faster to Value" Methodology

My approach is designed to deliver fast and measurable results while building a solid foundation for the future:

Discovery & Audit: in-depth analysis of your processes and Salesforce org to identify quick wins and strategic directions.

Scoping & Roadmap: co-construction of a clear roadmap with measurable objectives.

Implementation & Testing: Agile development, with key user involvement to ensure solution suitability.

Deployment & Monitoring: training, launch support, and dashboard setup to track performance.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Bruxelles (up to 50km)

Made4Cloud LTD
Senior Salesforce CRM Consultant
DIGITAL AND IT
February 2020 - Today (6 years and 4 months)
Paris, France
Problem:
My client needed to connect their Salesforce Commerce Cloud ecosystem with SAP BW (RICEF components) to manage massive daily transaction volumes related to the sale of software solutions for electrical grids. The existing architecture could not handle the load and generated frequent errors.

Actions:

Real-time Salesforce-SAP BW integration solution architecture with custom REST/SOAP APIs
Design and development of robust error handling mechanisms and advanced logging
Integration with Adyen payment platform for secure processing
Optimization of existing code and refactoring of critical components
Implementation of Git workflow (Bitbucket) and code review processes
Technical leadership in architectural decisions with international stakeholders
Results:

✅ 100,000+ transactions per day processed successfully
✅ 99.9% uptime over 18 months
✅ +35% improvement in system performance after optimization
✅ 95% sprint completion rate thanks to rigorous Agile methodology
✅ Zero critical incidents post-deployment

Technologies: Salesforce Commerce Cloud, Apex, REST/SOAP API, SAP BW, Adyen, Bitbucket, JIRA
Salesforce Sales Cloud Salesforce Service Cloud Salesforce Lightning Salesforce Experience Cloud Salesforce Data Cloud
Accenture
Technical Consultant
DIGITAL AND IT
September 2018 - January 2020 (1 year and 4 months)
Genève, Switzerland
Digital Transformation of the Energy Customer Service (Spie)

Salesforce-SAP IS-U & Experience Cloud Customer Portal Integration for Spie | 40K+ accounts

Role: Senior Salesforce Developer & Architect

Problem:
Spie, a major player in the energy sector, suffered from slow and manual contract renewal processes, lack of visibility into customer accounts, and a high volume of support tickets. The absence of integration between Salesforce and SAP IS-U created data silos.

Actions:

Architecture and implementation of Salesforce-SAP IS-U integration for real-time synchronization of billing and contract account management
Development of an Experience Cloud portal for advanced customer self-service
Automation of contract renewal workflows, reducing processing time by 20%
Creation of an innovative access management system based on LWC, allowing non-admin supervisors to delegate access securely
Leadership of cross-functional collaboration between Salesforce, SAP, and MuleSoft teams
Implementation of modern DevOps with SFDX, Gearset, and GitHub
Results:

✅ 40,000+ customer accounts synchronized in real-time with SAP IS-U
✅ -35% support tickets thanks to the self-service portal
✅ -20% contract renewal processing time
✅ 100% stakeholder approval on technical documentation
✅ Zero critical incidents post-deployment thanks to dependency analysis
CRM API Salesforce Marketing Cloud Salesforce Service Cloud Salesforce Experience Cloud