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Nicolas FilliatNF

Nicolas Filliat

Retail Senior Manager

€750/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Nicolas

Senior & Transition Manager Consultant – Retail, Operations & Transformation
I work with retailers to secure their operational performance, manage complex organizations, and strengthen the effectiveness of their field teams.

With 10 years of experience at Leroy Merlin, I have held positions of responsibility in commerce, logistics, and management, led teams of up to 50 employees, participated in store openings, and managed cross-functional projects (HR, supply chain, digital, operational excellence).
I now support management in high-stakes missions where the combination of strategic vision + field execution is essential.

Key Expertise:
• Commercial Performance & Sales/Margin Optimization
• Operational Excellence & Organizational Transformation
• Store Management / Transition Management
• Commerce & Logistics Management, Stock Reliability, Inventory Quality
• Team Structuring, Leadership, Manager Coaching
• 360 Analysis, KPIs, Management Routines, Improvement Trajectories

What I Bring:
A clear diagnosis, the ability to mobilize teams, and fast, structured execution. I am particularly effective at stabilizing an organization, turning around a department, streamlining flows, ensuring stock reliability, and revitalizing the commercial dynamics of a store or sector.

Types of Missions:
Interim Store Management, Director/HR Support, Operational Audit, Retail Transformation, Product Availability Improvement, Commerce/Logistics Process Optimization, Store Opening Management, Team Restructuring, 30/60/90 Day Action Plan.

Added Value:
A senior external perspective, a pragmatic and results-oriented approach, and the ability to combine strategic analysis, leadership, and field presence.

Based in Île-de-France – interventions throughout France.
Free initial consultation
  • English

    Native or bilingual

  • Spanish

    Conversational

  • Hungarian

    Basic

Can work on-site
Paris (up to 50km)

Experience

  • Leroy Merlin
    Logistics Sector Manager (member of the management committee)
    RETAIL (LARGE RETAILERS)
    December 2023 - August 2025 (1 year and 8 months)
    93190 Livry-Gargan, France
    - Management of all store logistics flows: receiving, stocking, order preparation, delivery to the Click & Collect service, and deliveries
    - Direct management of 45 employees and responsibility for the overall quality of store stock
    - Cross-functional management of Commerce Managers on the relevance of available stock in store
    - Performance of network comparative analyses to align the available stock in the backroom with field needs and optimize sales
    - Improvement of key indicators:
    Click & Collect NPS: +30 points (from 20 to 50)
    Safety: number of workplace accidents halved
    Shrinkage: decrease from 1.5% to 1%
    - Contribution to store strategy (total sales: €75 million) via the management committee
  • Leroy Merlin,
    Technical & Installation Service Sector Manager (member of the management committee)
    RETAIL (LARGE RETAILERS)
    May 2019 - November 2023 (4 years and 6 months)
    Montigny-lès-Cormeilles, France
    - Management of the Electricity/Plumbing and Heating/Air Conditioning departments (combined sales: €16 million, 20 employees)
    - Management of the Installation Service (50 partner artisans, 3 administrative support staff): quality monitoring, sales management, increase from 1400 to 1800 projects/year
    - Member of the core team that reorganized activity during the Covid crisis, I was in charge of scaling up the Drive-through activity
    - Launch and management of a national pilot program for energy renovation: cross-functional coordination with the Installation, Legal, Communication, and Sales Journey departments at headquarters
    - Product Owner for the “LOGIN” project: deployment of a new IT system for in-store stock traceability (local logistics and IT management)
    - Contribution to store strategy (total sales: €115 million) via the management committee
  • Leroy Merlin,
    Tools & Carpentry Sector Manager
    RETAIL (LARGE RETAILERS)
    June 2015 - May 2019 (3 years and 11 months)
    60000 Beauvais, France
    - Store opening project
    - Conducted a local market study to calibrate product offerings and adapt the layout to customer profiles
    - Design of store layouts, assortment definition, coordination of installation work
    - Recruitment and management of two teams (3 and 6 employees)
    - Management of two departments generating a combined annual turnover of €5.5 million (in a store with €30 million in 2019)
    - Took charge of a cross-functional project as an HR peer member: development of the training plan for the store's 99 employees

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Education

  • - Msc
    EDHEC BUSINESS SCHOOL
    2015
    - Msc
  • INTEGRALE
    2011

Skill set

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