Nicolas Derexel

I manage the multi-channel customer relationship and planning center for a real estate maintenance and construction company.

My responsibilities include: supporting my managers who oversee planning teams, process optimization, customer satisfaction management, performance monitoring (KPIs, quality, conversion rates), implementation of continuous improvement projects, and technological watch.

As a member of the executive committee, I participate in the company's development.

Management of a team of about ten advisors Recruitment/Training of employees Support in achieving commercial objectives Service quality and process adherence monitoring Animation of team rituals and operational coaching IN INSURANCE AT

Remote customer relationship management Sales of insurance products, personalized customer support Sales of life insurance products

Within a remote customer relationship center, I was responsible for welcoming, advising, and selling insurance solutions (auto, home, health, life insurance).

I handled incoming requests, analyzed customer needs, processed contract subscriptions, and managed administrative follow-up.

This experience allowed me to develop a strong customer focus, proficiency in remote sales, and excellent mastery of CRM tools.