About Nicolas
French
Native or bilingual
English
Fluent
Experience
- Chemist WarehouseResearch and design of an indoor localization solution - Optimization of customer journeys within storesRETAIL (SMALL BUSINESS)October 2016 - October 2016 (1 month)Melbourne, Australia• Alignment: meeting with business teams, salespeople and store managers, customer service and e-commerce experience manager, working to define profiles to recruit and hypotheses for customer journeys. The objective was twofold: to immerse myself in their culture and to foster exchanges to share a common vision.• Immersion: 79 store intercepts (quick interviews 2-5 minutes) focusing on their in-store experience and digital preferences; 8 contextual inquiries (90 minutes), interviews conducted at participants' homes.• Creation: high-fidelity mobile application prototype (wireframes then interactive prototype) for testing in a usage context (store).• Testing: 2 phases of user testing conducted with 8 clients.• Improvement: updating visual interfaces based on user feedback obtained during the testing phase.
- Gemalto TechnologyDevelopment of the latest version of the PopWings application, an NFC contact manager.TECHJune 2014 - June 2014 (1 month)Paris, France• Ergonomic audit of the existing system;• User testing before / after;• Design in a multidisciplinary team (designer, product owner, developer);• Graphic design.
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Education
- Graphic DesignAndré Argouge
- Master's in Multimedia Design and ScriptwritingInstitute of Communication and Media (Stendhal University - Grenoble)
Skill set
Categories
- Other