Nicolas Bonnet

Intervention on the structuring and optimization of operations within a technology company with a strong product and infrastructure component. Implementation of automations and internal tools aimed at making processes reliable, improving information flow, and reducing the operational workload of teams.

Work at the interface between technical, product, and business teams, with a strong focus on formalizing workflows, automating repetitive tasks, and integrating artificial intelligence solutions into business uses (qualification, tracking, management). Contribution to complex environments requiring rigor, robustness, and scalability.

Support for the management of a high-end printing company in structuring sales operations and optimizing internal processes in a demanding industrial context. Analysis and redesign of workflows, from order taking to customer follow-up, with a focus on reliability, responsiveness, and performance management.

Implementation of automations and internal tools to improve request processing, opportunity tracking, coordination between sales and production teams, and data consolidation. Contribution to the operational maturity of the organization, with systems designed to be sustainable and adaptable to growth.

In charge of optimizing operations and customer experience in a high-growth e-commerce startup (€15M GMV). I managed the continuous improvement of logistics, tech, and support processes, handling +300K incoming units, 80K orders, and 10K tickets per month. I structured the tools (ClickUp, Looker Studio…), formalized execution routines, managed logistics providers, and participated in setting up dashboards to monitor performance. Key role in the operational handover from the COO position.